eTouchPoint Releases Enhancements to Data Search and Filtering: Our latest release has a variety of new features including new report views, new features for closed loop alerting, and tools for find locating key customer experience data points in eTouchPoint. This...
eTouchPoint Launches Two New Features to Assist Managers Some customers may respond favorably to survey questions but then leave negative feedback in their written or spoken verbatims. eTouchPoint’s sentiment analysis platform now identifies these negative verbatims...
eTouchPoint Expands Download Feature: One feature that differentiates eTouchPoint from other CEM tools is the ability for users to easily export results to conduct their own ad-hoc analyses. In our latest release, eTouchPoint expanded download and export...
Sentiment Analysis – Human, automated or hybrid: eTouchPoint is now one of the only CEX providers supporting human or machine-based categorization and sentiment analysis of customer verbatims. This leading approach now makes it possible to transcribe larger...
eTouchPoint Launches New CEM Dashboard: eTouchPoint’s new dashboard combines key data points from various reporting modules into a single view so that users can quickly and easily see how they are performing on key performance indicators. CEX professionals,...
Large Provider Launches eTouchPoint’s Combined IVR & Email Feedback Collection Platform: eTouchPoint and a Canadian Triple Play client recently launched a new Customer Experience (CEX) program that gathers feedback via IVR or email based on the customer’s...
eTouchPoint Adds User-Defined Report Exports: eTouchPoint recently released and improved approach to report export functionality. The new feature enhances usability for users who only want to export data for a particular group in an organization. For example, users...
eTouchPoint Adds Layout Improvements, Tablet Support, & Advanced Sorting Capabilities: eTouchPoint Analysis Reports module has been updated to enhance the layout and look and feel of key CEX reporting modules. Users can now view multiple surveys in a tabular...
