Operational excellence has long been the #1 priority for power and utility companies–but today’s customers expect a different relationship with their service providers. A leading energy company recognized a need to deliver a superior customer experience....
WE Magazine, a publication of Western Energy Institute, recently featured a case study of a successful eTouchPoint engagement with a leading natural gas utility. The byline article by eTouchPoint president, Chip James, highlighted how the forward-thinking energy...
Presentation Advises Energy Companies on Successful Customer Experience Strategies eTouchPoint program manager, David Farschon, is a featured speaker at the Western Energy Institute (WEI) Operations Conference in April 2017. At the Operation Conference, more than 500...
eTouchPoint Supports Electric and Natural Gas Utilities’ Advancement in Customer Experience eTouchPoint is joining Western Energy Institute (WEI), a premier industry association serving electric and natural gas utilities in the Western United States and Canada. WEI...
Traditionally, most utilities have focused on collecting general customer satisfaction feedback—if they survey customers at all. In some markets, this bare-bones survey approach aimed to fulfill requirements for regulators. As customer experience (CX) has taken root...
For many power and utility companies, achieving operational excellence has long taken precedence over the customer experience (CX). This has been a logical choice. The services power and utility companies provide are vital—so ensuring constant uptimes and managing a...
Presentation Focuses on Customer Experience Trends and Client Success eTouchPoint president, Chip James, is a featured speaker at the Energy Solutions Center Conference in September 2016. An industry association focused on energy utilities and equipment manufacturers,...
