Presentation Advises Energy Companies on Successful Customer Experience Strategies eTouchPoint program manager, David Farschon, is a featured speaker at the Western Energy Institute (WEI) Operations Conference in April 2017. At the Operation Conference, more than 500...
eTouchPoint Supports Electric and Natural Gas Utilities’ Advancement in Customer Experience eTouchPoint is joining Western Energy Institute (WEI), a premier industry association serving electric and natural gas utilities in the Western United States and Canada. WEI...
Traditionally, most utilities have focused on collecting general customer satisfaction feedback—if they survey customers at all. In some markets, this bare-bones survey approach aimed to fulfill requirements for regulators. As customer experience (CX) has taken root...
For many power and utility companies, achieving operational excellence has long taken precedence over the customer experience (CX). This has been a logical choice. The services power and utility companies provide are vital—so ensuring constant uptimes and managing a...
Presentation Focuses on Customer Experience Trends and Client Success eTouchPoint president, Chip James, is a featured speaker at the Energy Solutions Center Conference in September 2016. An industry association focused on energy utilities and equipment manufacturers,...
