eTouchPoint Joins Western Energy Institute

eTouchPoint Supports Electric and Natural Gas Utilities’ Advancement in Customer Experience eTouchPoint is joining Western Energy Institute (WEI), a premier industry association serving electric and natural gas utilities in the Western United States and Canada. WEI...
Natural Gas Utility Accelerates CX Feedback Gathering

Natural Gas Utility Accelerates CX Feedback Gathering

Traditionally, most utilities have focused on collecting general customer satisfaction feedback—if they survey customers at all. In some markets, this bare-bones survey approach aimed to fulfill requirements for regulators. As customer experience (CX) has taken root...

eTouchPoint President Speaks at Energy Solutions Center Conference

Presentation Focuses on Customer Experience Trends and Client Success eTouchPoint president, Chip James, is a featured speaker at the Energy Solutions Center Conference in September 2016. An industry association focused on energy utilities and equipment manufacturers,...