Circles-Favicon eTouchPoint.com Privacy Policy

(Last Updated 10/01/2015)


SkyCreek Corporation is committed to your right to privacy. As a visitor to our website or user of our product, you deserve the ability to control the uses of your personal information. This privacy statement discloses our privacy practices.

SkyCreek Corporation agrees to notify you of the following:

  1. What personally identifiable information of yours or third party personal identification is collected from you through the website
  2. The organization collecting the information
  3. How the information is used
  4. With whom the information may be shared
  5. What choices are available to you regarding collection, use and distribution of the information
  6. The kind of security procedures that are in place to protect the loss, misuse or alteration of information under SkyCreek Corporation’s control
  7. How you can correct any inaccuracies in the information.

If you feel that SkyCreek Corporation is not abiding by its posted privacy policy, you should contact us by addressing your concerns to info@etouchpoint.com.

SkyCreek Corporation collects information from our users at several different points on our website to enable us to better inform you about our products and services. By knowing your preferences we can deliver relevant information that meets your needs and ensure that your visit to our site is quick, easy and productive. SkyCreek Corporation is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.

Registration
In order to use some functions on this website, a user must first complete a registration form. During registration, the user is required to give their contact information (such as name and e-mail address). This information is used to contact the user about the services on our site for which they have expressed interest. SkyCreek Corporation does not share any personally identifiable or private customer information submitted online with third parties. Demographic information may also be requested (such as zip code or type of business). This information may be stored, analyzed and used to assist us to improve our services.

Cookies
SkyCreek Corporation uses “cookies” to help you personalize your online experience. A cookie is a small text file that is placed on your hard disk by a web server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. Cookies enable us to track and target the interests of our users to simplify and enhance the experience on our site (i.e. pre-filling forms similar to those you may have already completed). Once the user closes their browser, the cookie information is no longer available through our server. You can set your browser to notify you when you receive a cookie, giving you the opportunity to decide whether to accept it. If a user rejects the cookie, they can still use our site.

Log Files
SkyCreek Corporation uses IP (Internet Protocol) addresses in log files to analyze trends, administer the site, track a user’s movements, and gather broad demographic information for aggregate use. Log files do not enable us to access personally identifying information, such as e-mail addresses.

Links
This website contains links to other sites. Please be aware that SkyCreek Corporation is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected at this website.

SkyCreek Corporation Extranet
Currently, the SkyCreek Corporation Extranet is available in its entirety to SkyCreek Corporation customers whose customer agreement is current. If you are a current SkyCreek Corporation customer, you may receive web-based support by visiting our support site and logging in. This allows you to view our published support documents, such as reports, and ask questions of our support personnel. Your questions and our answers may be published on our website, and made available to other website visitors. However, those visitors will have no way of knowing that one or more of the questions on the website was asked by you.

Webcasts
SkyCreek Corporation offers its users an opportunity to participate in live webcasts which are hosted by WebEx Communications, Inc, Citrix GoTo Meeting, or Citrix GoTo Webinar. A participant must register to take part in the webcast. The information collected at the time of registration (such as name, address, e-mail address) enables us to contact the participant with password and login information for the webcast. Additionally, registrants may be contacted by phone to ensure that they have the needed information for attending the webcast. A user may opt-out of being contacted in the future by e-mailing info@etouchpoint.com with their request to delete them from the “webcast e-mail list.” Please refer to webcast hosting providers websites for more information regarding their privacy statements.

Public Forums
This site currently does not make chat rooms forums, message boards, and/or news groups available to users. If and when such communication forums are offered, this policy will be updated.

Surveys
From time-to-time our site requests information from users via surveys. Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and address), and demographic information (such as zip code, age level). Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Children
SkyCreek Corporation products are for use by businesses. Therefore, we would not expect children under the age of 18 to provide us with any personally identifiable information.

Referral Program
If a customer decides to refer a prospect as a part of our Referral Program, we ask them to provide the prospect’s name, company, title, phone, address (if available), as well as information about their relationship with the prospect. The client can request a call from the sales representative prior to the prospect being contacted. The referral prospect may contact SkyCreek Corporation atinfo@etouchpoint.com to request the removal of this information from the SkyCreek Corporation database.

Security
SkyCreek Corporation takes precautions to protect our visitors’ and customers’ information. When users submit sensitive information via the website, your information is protected both online and off-line using standard security best practices such as firewalls, encryption and intrusion detection. Full backups are performed every week on the entire file system and incremental backups are done daily. Finally, all hosted servers are kept physically secure in world-class hosting data centers.

Credit Cards
We do not currently accept credit card information on-line. If and when credit card information is requested in the future, this policy will be updated.

Special Offers
We send all new clients a welcoming e-mail to verify password and username. We send the newsletter to those people who specifically request it. Visitors to our website will occasionally receive information on products, services and special deals. Out of respect for the privacy of our users, we present the option to not receive these types of communications. Please see “Opting Out” below.

Updating Personal Information and Opting Out
We encourage our users to update our record of any personal information which changes (such as your zip code). Information can be corrected/updated on any registration form. Users can also opt out of our services by e-mailing a request to info@etouchpoint.com.

Changes to Privacy Policy
SkyCreek Corporation will update this policy from time to time. A “last revised” date will always be included on the document. To keep up-to-date with SkyCreek Corporation policy, please check this page periodically.

Contacting the Website
If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you can contact us at info@etouchpoint.com.

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Fortune 500 leaders know us as a flexible and knowledgeable business partner. They cite our passion for exceptional service, deep expertise, and innovative approaches as key reasons they rely on us—year after year. Plus, we assign a dedicated account management team to each client engagement. That means your CX program gains multiple CX experts who understand your needs and can adapt eTouchPoint to achieve your goals.

sales@etouchpoint.com support@etouchpoint.com

(877) 8.eTOUCH (877) 838.6824

RECENT NEWS

How to Increase the Consistency of Employee Experience Performance  August 9, 2018
Track the performance of your frontline team. read more

How a Fortune 100 Leader Created a Customer-Focused Culture July 24, 2018
Learn how a top-name brand improved its CX survey, alerting, and communications practices. read more

 

 

 

 

 

 

 

 

 

CONTACT

sales@etouchpoint.com support@etouchpoint.com

(877) 8.eTOUCH (877) 838.6824