Years of Innovation
Days to Implement
Software Enhancements in Past 12 Months
Insight + Innovation
Learn how top-name brands have revitalized their CX practices and earned greater customer loyalty.
Take prompt action on every negative survey response, win back customers on the brink of defection, and avoid a social media crisis.
Find out how a household-name brand with 100,000+ CSRs implemented a national CX program with text analytics, closed loop alerting, and industry-leading software.
TRUSTED. SERVICE-OBSESSED. SMART.
How a Leading Utility Modernized Customer Feedback Gathering Oct 25, 2017
eTouchPoint featured in WE Magazine read more
Customer Experience Webinar Oct 17, 2017
Join us on November 14 at 11 AM ET / 8 AM PT read more
Fortune 500 leaders know us as a flexible and knowledgeable business partner. They cite our passion for exceptional service, deep expertise, and innovative approaches as key reasons they rely on us—year after year. Plus, we assign a dedicated account management team to each client engagement. That means your CX program gains multiple CX experts who understand your needs and can adapt eTouchPoint to achieve your goals.