Software for breakthrough CX performance
IVR? Web? SMS? By Customer Preference? We can do it.
Years of Innovation
Days to Implement
Find out how a household-name brand with 100,000+ CSRs implemented a national CX program with text analytics, closed loop alerting, and industry-leading software.
TRUSTED. SERVICE-OBSESSED. SMART.
Turn Unhappy Customers into Brand Loyalists Sep 12, 2016
Smart tactics to transform a bad experience into a good one. read more
3 Inspiring Stories of Visionary CX Leadership Sep 6, 2016
Read about 3 customer-focused leaders of successful brands. read more
4 Practices to Build and Sustain Customer Focus in Field Service Aug 23, 2016
Transform your field ops with 4 vital CX principles. read more
Fortune 500 leaders know us as a flexible and knowledgeable business partner. They cite our passion for exceptional service, deep expertise, and innovative approaches as key reasons they rely on us—year after year.
Plus, we assign a dedicated account management team to each client engagement. That means your CX program gains multiple CX experts who understand your needs and can adapt eTouchPoint to achieve your goals.