100 Days to a Next-Level CX Program

Join our webinar on March 20, 2018 11am ET / 8am PT

Powerful Insights to Perfect the Customer Experience

Software for breakthrough CX performance

Your CX Program Is Always Evolving. So Are We.

We keep you on the leading edge of CX trends

The Industry's Most Advanced Survey Collection Platform

IVR?  Web?  SMS?  By Customer Preference?  We can do it.

20+ Years of CX Innovation for Fortune 500 Leaders

We’re trusted experts. We’re service-obsessed. We deliver.

Powerful Insights to Perfect the Customer Experience

Software for breakthrough CX performance
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Years of Innovation

Days to Implement

Software Enhancements in Past 12 Months

Products

eTouchPoint

CX PLATFORM

Industry-leading CX software.

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eContact

FEEDBACK COLLECTION

 IVR, SMS, web, email, and kiosk.

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SkyVoC

TEXT ANALYTICS

Unprecedented 99% accuracy rates.

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Closed-Loop Alerting

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ACTION ALERTS

Detect and manage unhappy customers.

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Insight + Innovation

Learn how top-name brands have revitalized their CX practices and earned greater customer loyalty.

Take prompt action on every negative survey response, win back customers on the brink of defection, and avoid a social media crisis.

Find out how a household-name brand with 100,000+ CSRs implemented a national CX program with text analytics, closed loop alerting, and industry-leading software.

RECENT NEWS

TRUSTED. SERVICE-OBSESSED. SMART.

CONTACT

CX Conversation: Feedback Gathering Trends Feb 5, 2018
What's next in CX feedback gathering.  read more

3 Best Practices to Manage Negative CX Feedback Jan 31, 2018
Here's how to learn from unhappy customers.  read more

 

Fortune 500 leaders know us as a flexible and knowledgeable business partner. They cite our passion for exceptional service, deep expertise, and innovative approaches as key reasons they rely on us—year after year. Plus, we assign a dedicated account management team to each client engagement. That means your CX program gains multiple CX experts who understand your needs and can adapt eTouchPoint to achieve your goals.

sales@etouchpoint.com support@etouchpoint.com

(877) 8.eTOUCH (877) 838.6824

RECENT NEWS

CX Conversation: Feedback Gathering Trends Feb 5, 2018
What's next in CX feedback gathering.  read more

3 Best Practices to Manage Negative CX Feedback Jan 31, 2018
Here's how to learn from unhappy customers.  read more

 

 

 

 

 

CONTACT

sales@etouchpoint.com support@etouchpoint.com

(877) 8.eTOUCH (877) 838.6824