Powerful Insights to Perfect the Customer Experience

Software for breakthrough CX performance

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Your CX Program Is Always Evolving. So Are We.

We keep you on the leading edge of CX trends

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The Industry's Most Advanced Survey Collection Platform

IVR?  Web?  SMS?  By Customer Preference?  We can do it.

A Closer Look

20+ Years of CX Innovation for Fortune 500 Leaders

We’re trusted experts. We’re service-obsessed. We deliver.

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Powerful Insights to Perfect the Customer Experience

Software for breakthrough CX performance Learn More

Years of Innovation

Days to Implement

Software Enhancements in Past 12 Months

Products

eTouchPoint

CX PLATFORM

Industry-leading CX software.

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eContact

FEEDBACK COLLECTION

 IVR, SMS, web, email, and kiosk.

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SkyVoC

TEXT ANALYTICS

Unprecedented 99% accuracy rates.

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Closed-Loop Alerting

r

ACTION ALERTS

Detect and manage unhappy customers.

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Insight + Innovation
Learn how top-name brands have revitalized their CX practices and earned greater customer loyalty.
Take prompt action on every negative survey response, win back customers on the brink of defection, and avoid a social media crisis.

Find out how a household-name brand with 100,000+ CSRs implemented a national CX program with text analytics, closed loop alerting, and industry-leading software.

RECENT NEWS

TRUSTED. SERVICE-OBSESSED. SMART.

CONTACT

4 Steps to Strengthen Internal Engagement in CX Processes Jul 5, 2017 Keep your team focused on your CX mission. read more

CX Conversation: Emotions and CX Jul 1, 2017 Our monthly round-up of the best in CX content. read more

 

 

 

 

 

Fortune 500 leaders know us as a flexible and knowledgeable business partner. They cite our passion for exceptional service, deep expertise, and innovative approaches as key reasons they rely on us—year after year. Plus, we assign a dedicated account management team to each client engagement. That means your CX program gains multiple CX experts who understand your needs and can adapt eTouchPoint to achieve your goals.

sales@etouchpoint.com
support@etouchpoint.com

(877) 8.eTOUCH
(877) 838.6824

RECENT NEWS

Steps to Strengthen Internal Engagement in CX Processes Jul 5, 2017 Keep your team focused on your CX mission. read more

CX Conversation: Emotions and CX Jul 1, 2017 Our monthly round-up of the best in CX content. read more

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

CONTACT

sales@etouchpoint.com
support@etouchpoint.com

(877) 8.eTOUCH
(877) 838.6824