Years of Innovation
Days to Implement
Software Enhancements in Past 12 Months
Insight + Innovation
Learn how top-name brands have revitalized their CX practices and earned greater customer loyalty.
Take prompt action on every negative survey response, win back customers on the brink of defection, and avoid a social media crisis.
Find out how a household-name brand with 100,000+ CSRs implemented a national CX program with text analytics, closed loop alerting, and industry-leading software.
TRUSTED. SERVICE-OBSESSED. SMART.
CX Conversation: Accelerate Your CX Program in 2018 Jan 8, 2018
Tips & trends for next-level CX read more
Avoid These 5 Survey Mistakes to Gain More CX Feedback Jan 8, 2018
Expert tips for crafting better CX Surveys read more
Fortune 500 leaders know us as a flexible and knowledgeable business partner. They cite our passion for exceptional service, deep expertise, and innovative approaches as key reasons they rely on us—year after year. Plus, we assign a dedicated account management team to each client engagement. That means your CX program gains multiple CX experts who understand your needs and can adapt eTouchPoint to achieve your goals.
[Video] How an Energy Leader Built a Superior Customer Experience Nov 16, 2017
eTouchPoint featured in WE Magazine read more
How a Leading Utility Modernized Customer Feedback Gathering Oct 25, 2017
Join us on November 14 at 11 AM ET / 8 AM PT read more