Powerful Insights to Perfect the Customer Experience

Software for breakthrough CX performance

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The Industry's Most Advanced Survey Collection Platform

IVR?  Web?  SMS?  By Customer Preference?  We can do it.

A Closer Look

20+ Years of CX Innovation for Fortune 500 Leaders

We’re trusted experts. We’re service-obsessed. We deliver.

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Years of Innovation

Days to Implement

Industry-Leading Solution

Products

eTouchPoint

CX PLATFORM

Industry-leading CX software.

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eContact

FEEDBACK COLLECTION

 IVR, SMS, web, email, and kiosk.

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SkyVoC

TEXT ANALYTICS

Unprecedented 99% accuracy rates.

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Closed-Loop Alerting

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ACTION ALERTS

Detect and manage unhappy customers.

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Insight + Innovation
Learn how top-name brands have revitalized their CX practices and earned greater customer loyalty.
Take prompt action on every negative survey response, win back customers on the brink of defection, and avoid a social media crisis.

Find out how a household-name brand with 100,000+ CSRs implemented a national CX program with text analytics, closed loop alerting, and industry-leading software.

RECENT NEWS

TRUSTED. SERVICE-OBSESSED. SMART.

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4 Pillars of Successful Closed Loop Alerting Programs     Aug 15, 2016
Learn how to design a CLA program to prevent customer defections.  read more

 

How to Gain Value With Human-Based Verbatim Analysis     Jul 26, 2016
Understand the process for collecting, organizing and mining VoC data.  read more   

Fortune 500 leaders know us as a flexible and knowledgeable business partner. They cite our passion for exceptional service, deep expertise, and innovative approaches as key reasons they rely on us—year after year.

Plus, we assign a dedicated account management team to each client engagement. That means your CX program gains multiple CX experts who understand your needs and can adapt eTouchPoint to achieve your goals.

sales@etouchpoint.com
support@etouchpoint.com

(877) 8.eTOUCH
(877) 838.6824