Years of Innovation
Days to Implement
Software Enhancements in Past 12 Months
Insight + Innovation
Learn how top-name brands have revitalized their CX practices and earned greater customer loyalty.
Take prompt action on every negative survey response, win back customers on the brink of defection, and avoid a social media crisis.
Find out how a household-name brand with 100,000+ CSRs implemented a national CX program with text analytics, closed loop alerting, and industry-leading software.
TRUSTED. SERVICE-OBSESSED. SMART.
Fortune 500 leaders know us as a flexible and knowledgeable business partner. They cite our passion for exceptional service, deep expertise, and innovative approaches as key reasons they rely on us—year after year. Plus, we assign a dedicated account management team to each client engagement. That means your CX program gains multiple CX experts who understand your needs and can adapt eTouchPoint to achieve your goals.
3 Strategies to Keep a Human Focus in Customer Experience Jul 17, 2017 Never forget the power of a human touch. read more
Why Closed Loop Alerting is a Must for Every Brand Jul 17, 2017 The secret to preventing customer defections. read more