Software for breakthrough CX performance
IVR? Web? SMS? By Customer Preference? We can do it.
Years of Innovation
Days to Implement
Find out how a household-name brand with 100,000+ CSRs implemented a national CX program with text analytics, closed loop alerting, and industry-leading software.
TRUSTED. SERVICE-OBSESSED. SMART.
4 Pillars of Successful Closed Loop Alerting Programs Aug 15, 2016
Learn how to design a CLA program to prevent customer defections. read more
How to Gain Value With Human-Based Verbatim Analysis Jul 26, 2016
Understand the process for collecting, organizing and mining VoC data. read more
Fortune 500 leaders know us as a flexible and knowledgeable business partner. They cite our passion for exceptional service, deep expertise, and innovative approaches as key reasons they rely on us—year after year.
Plus, we assign a dedicated account management team to each client engagement. That means your CX program gains multiple CX experts who understand your needs and can adapt eTouchPoint to achieve your goals.