We're CX Trailblazers
We’ve been guiding clients to new heights of CX performance for 20+ years. Our software and services empower brands to perfect their customer experiences.
Who We Are
Our purpose is simple: we provide companies with solutions that empower them to improve customer experiences, increase employee engagement, and build brand excellence. We offer innovative software that helps our clients keep a pulse on customer sentiment in a customer-driven world.
Established in the 1990s, eTouchPoint is a pioneer in utilizing cutting-edge technologies to help companies improve their bottom-line through stronger customer loyalty and satisfaction. Throughout our history, we have worked with brands that conduct millions of customer transactions every year. Our solutions empower clients to monitor their service personnel and act proactively to ensure world-class service levels throughout their organization. In 2012, we merged with SkyCreek Corporation, a leading provider of advanced contact management solutions across multiple markets. This alignment gave us access to the only solution that allows multi-channel data collection via IVR, SMS, email, web, and kiosk. Today, our clients attain some of the highest survey rates in their industries. More data means more insight and heightened ability to achieve customer experience excellence.
Visit the SkyCreek website to learn more about SkyCreek
Find out how a household-name brand with 100,000+ CSRs implemented a national CX program with text analytics, closed loop alerting, and industry-leading software.
TRUSTED. SERVICE-OBSESSED. SMART.
CX Conversation: Accelerate Your CX Program in 2018 Jan 8, 2018
Tips & trends for next-level CX read more
Avoid These 5 Survey Mistakes to Gain More CX Feedback Jan 8, 2018
Expert tips for crafting better CX Surveys read more
[Video] How an Energy Leader Built a Superior Customer Experience Nov 16, 2017
eTouchPoint featured in WE Magazine read more
How a Leading Utility Modernized Customer Feedback Gathering Oct 25, 2017
Join us on November 14 at 11 AM ET / 8 AM PT read more