We're CX Trailblazers
We’ve been guiding clients to new heights of CX performance for 20+ years. Our software and services empower brands to perfect their customer experiences.
Who We Are
Our purpose is simple: we provide companies with solutions that empower them to improve customer experiences, increase employee engagement, and build brand excellence. We offer innovative software that helps our clients keep a pulse on customer sentiment in a customer-driven world.
Established in the 1990s, eTouchPoint is a pioneer in utilizing cutting-edge technologies to help companies improve their bottom-line through stronger customer loyalty and satisfaction. Throughout our history, we have worked with brands that conduct millions of customer transactions every year. Our solutions empower clients to monitor their service personnel and act proactively to ensure world-class service levels throughout their organization. In 2012, we merged with SkyCreek Corporation, a leading provider of advanced contact management solutions across multiple markets. This alignment gave us access to the only solution that allows multi-channel data collection via IVR, SMS, email, web, and kiosk. Today, our clients attain some of the highest survey rates in their industries. More data means more insight and heightened ability to achieve customer experience excellence.
Visit the SkyCreek website to learn more about SkyCreek
Find out how a household-name brand with 100,000+ CSRs implemented a national CX program with text analytics, closed loop alerting, and industry-leading software.
TRUSTED. SERVICE-OBSESSED. SMART.
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Why Closed Loop Alerting is a Must for Every Brand Jul 17, 2017 The secret to preventing customer defections. read more