Account Managers for Every Client
Days to Implement
Smart Software. Smart People.
Our software gathers and analyzes customer feedback. But you need our methodologies and know-how to translate that feedback into actionable insight.
For 15+ years, our software and CX experts have innovated breakthrough CX programs for Fortune 2000 brands. We can show you how to accelerate your CX practices and win in a customer-driven world.
Industry Best Practices
Our team of experts has unique ability to spot best practices at top-name firms. We provide you strategic counsel on what’s working in the CX landscape to help you adopt proven approaches.
We can design and implement surveys to reach customers across multiple channels – call center, field services, and retail – using our IVR, SMS, and email/web feedback gathering technologies.
We can conduct analytics studies to empower your brand to identify service, operational, and process improvement opportunities and deliver improved experiences.
We can benchmark your performance against our decades of collected data, compare your results to competitors, and provide deep insight on how you stack up against comparable firms in other industries.
Quality survey design is key to securing statistically-valid results. We facilitate design sessions to help you discern the best feedback collection methods and craft surveys to capture accurate customer intelligence.
We apply a proven methodology to get you up-and-running quickly, assign you two account managers to keep everything on track, and provide training and support to facilitate cultural shifts.
TRUSTED. SERVICE-OBSESSED. SMART.
CX Conversation: Accelerate Your CX Program in 2018 Jan 8, 2018
Tips & trends for next-level CX read more
Avoid These 5 Survey Mistakes to Gain More CX Feedback Jan 8, 2018
Expert tips for crafting better CX Surveys read more
[Video] How an Energy Leader Built a Superior Customer Experience Nov 16, 2017
eTouchPoint featured in WE Magazine read more
How a Leading Utility Modernized Customer Feedback Gathering Oct 25, 2017
Join us on November 14 at 11 AM ET / 8 AM PT read more