Account Managers for Every Client
Days to Implement
Smart Software. Smart People.
Our software gathers and analyzes customer feedback. But you need our methodologies and know-how to translate that feedback into actionable insight.
For 15+ years, our software and CX experts have innovated breakthrough CX programs for Fortune 2000 brands. We can show you how to accelerate your CX practices and win in a customer-driven world.
Industry Best Practices
Our team of experts has unique ability to spot best practices at top-name firms. We provide you strategic counsel on what’s working in the CX landscape to help you adopt proven approaches.
We can design and implement surveys to reach customers across multiple channels – call center, field services, and retail – using our IVR, SMS, and email/web feedback gathering technologies.
We can conduct analytics studies to empower your brand to identify service, operational, and process improvement opportunities and deliver improved experiences.
We can benchmark your performance against our decades of collected data, compare your results to competitors, and provide deep insight on how you stack up against comparable firms in other industries.
Quality survey design is key to securing statistically-valid results. We facilitate design sessions to help you discern the best feedback collection methods and craft surveys to capture accurate customer intelligence.
We apply a proven methodology to get you up-and-running quickly, assign you two account managers to keep everything on track, and provide training and support to facilitate cultural shifts.
TRUSTED. SERVICE-OBSESSED. SMART.
Fortune 500 leaders know us as a flexible and knowledgeable business partner. They cite our passion for exceptional service, deep expertise, and innovative approaches as key reasons they rely on us—year after year. Plus, we assign a dedicated account management team to each client engagement. That means your CX program gains multiple CX experts who understand your needs and can adapt eTouchPoint to achieve your goals.