Every month, eTouchPoint sends out a review of our latest thinking, along with insights from industry professionals, research, events, and more. Our aim is to provide you practical advice to help you advance your CX program and make your customers happier.
We invite you to join our CX community and be part of “The CX Conversation.”
Here are recent editions of The CX Conversation:
- July 2018: Our Most Popular CX White Papers
- June 2018: Keeping a Human Focus in CX
- May 2018: Level Up Your CX Program
- April 2018: Voice of the Customer Strategies
- March 2018: Closed Loop Alerting and CX
- February 2018: CX Feedback Gathering Trends
- January 2018: Accelerate Your CX Program in 2018
- December 2017: Human Focus in CX
- October 2017: CX Metrics Essentials
- August 2017: Employee Engagement and CX
- July 2017: Emotions and CX
- May 2017: Win Back Customers
- April 2017: CX Metrics Programs
- March 2017: Vision and Leadership
- February 2017: Assessing CX Program Effectiveness