Every month, eTouchPoint sends out a review of our latest thinking, along with insights from industry professionals, research, events, and more. Our aim is to provide you practical advice to help you advance your CX program and make your customers happier.
We invite you to join our CX community and be part of “The CX Conversation.”
Here are recent editions of The CX Conversation:
- Our Most Popular CX White Papers
- Keeping a Human Focus in CX
- Level Up Your CX Program
- Voice of the Customer Strategies
- Closed Loop Alerting and CX
- CX Feedback Gathering Trends
- Accelerate Your CX Program
- Human Focus in CX
- CX Metrics Essentials
- Employee Engagement and CX
- Emotions and CX
- Win Back Customers
- CX Metrics Programs
- Vision and Leadership
- Assessing CX Program Effectiveness