The CX ConversationUpdates and Insights from eTouchPoint
How does your company respond when a customer leaves negative feedback? Every organization needs robust closed loop alerting practices to repair relationships with unhappy customers.read more
Fixing a broken customer experience approach is innately difficult. Learn 5 reasons why companies struggle with CX programs and gain expert insights to keep your CX initiatives on track.read more
Closed-ended surveys are usually easy to manage and interpret–but open-ended questions yield deep insight. Learn why your CX surveys should always ask customers to provide feedback in their own words.read more
CX practitioners know customer feedback is the heart of every CX program. Learn some of the smartest CX feedback gathering practices from today’s top thought leaders.read more
Smart companies recognize that negative CX feedback can be a tremendous source of learning. Find out 3 best practices that help you understand and manage each poor CX survey response.read more
Ready to take your CX program to the next level? Join our webinar on March 20, 2018 at 11 AM ET / 8 AM PT to learn the 4 building blocks of CX success–and how to move your CX initiatives forward in as little as 100 days.read more
Is accelerating your CX program one of your 2018 goals? Read our handpicked review of tips and trends to build a next-level CX program this year.read more
Your customers likely receive CX feedback requests every day. You can’t afford to make make mistakes that cause customers to ignore your feedback invitations. Learn 5 fixes to improve your response rates.read more
Does delivering a single amazing experience win customers for life? Not always. It’s better to aim for consistency instead of the “wow factor.” You need to focus on delivering solid experiences across all the channels your customers use–and on each step of every customer journey.read more
Digital CX is all the rage, but customer experience is an innately human-centric discipline. Learn expert tips to keep a human focus in customer experience in our CX Conversation monthly content roundup.read more
A leading energy company recognized a need to revitalize its approach to customer experience. In this video replay of our webinar from November 2017, you can learn how this forward-thinking company: Adopted a more proactive appointment setting approach Eliminated...read more
How can utility and power companies advance their CX feedback gathering programs? A case study article from eTouchPoint explains how one natural gas utility achieved this important goal.read more
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