The CX Conversation

Updates and Insights from eTouchPoint

CX Conversation: Emotions and CX

Emotions are the core of every customer experience. But measuring and taking action on customer emotions isn’t always easy. Learn expert strategies to bring feelings to the forefront of your CX efforts.

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eTouchPoint Honored with Top CX Blog Ranking

eTouchPoint recently earned recognition as one of the  top 75 customer experience blogs on Feedspot.   A web-based content curation service, Feedspot help readers keep up with all their favorite blogs and news sites in one place. It offers a range of services to help...

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4 Steps to Take When CX Survey Scores Decline

CX survey scores may ebb and flow–but what happens if they plummet? Learn 4 essential steps that can help you assess the root causes of falling CX survey scores and position your CX program for a turnaround.

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3 Strategies to Keep a Human Focus in Customer Experience Jul 17, 2017 Never forget the power of a human touch. read more

Why Closed Loop Alerting is a Must for Every Brand Jul 17, 2017 The secret to preventing customer defections. read more

 

 

 

 

 

Fortune 500 leaders know us as a flexible and knowledgeable business partner. They cite our passion for exceptional service, deep expertise, and innovative approaches as key reasons they rely on us—year after year. Plus, we assign a dedicated account management team to each client engagement. That means your CX program gains multiple CX experts who understand your needs and can adapt eTouchPoint to achieve your goals.

sales@etouchpoint.com
support@etouchpoint.com

(877) 8.eTOUCH
(877) 838.6824

RECENT NEWS

Strategies to Keep a Human Focus in Customer Experience Jul 17, 2017 Never forget the power of a human touch. read more

Why Closed Loop Alerting is a Must for Every Brand Jul 17, 2017 The secret to preventing customer defections. read more

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

CONTACT

sales@etouchpoint.com
support@etouchpoint.com

(877) 8.eTOUCH
(877) 838.6824