The CX Conversation

Updates and Insights from eTouchPoint

7 Key Themes of Customer Emotions

Although customer experience is a data-driven practice, we should never neglect the importance of customer emotions in each interaction. This guest post reveals 7 things your customers may be thinking when they engage with your brand.

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CX Conversation: Keeping a Human Focus in CX

When companies focus too heavily on metrics and data, the fundamental emotional component of the customer experience can get lost. Learn how to cultivate a people-first approach and keep a human focus in CX.

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Improve Your Customer Experience: Expect the Unexpected

Most customers expect to receive adequate service from businesses. But what if you truly want to make a lasting, positive impression on your customers? What if you want to leave them in awe? Learn how unexpected gestures can improve your customer experience.

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CX Webinar: 100 Days to a Next-Level CX Program

Whether you’re just starting out in customer experience (CX) or have an established program, you can apply proven best practices to accelerate your CX initiatives. In this video replay of our webinar 100 Days to a Next-Level CX Program, you will learn about the the four key building blocks of CX success.

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Customer Experience Best Practices from Fortune 500 Communications Providers July 12, 2018
Learn 9 CX critical success factors.  read more

CX Conversation: Our Most Popular CX White Papers  July 3, 2018
A selection of our best thought leadership.  read more

 

 

 

 

 

 

 

 

Fortune 500 leaders know us as a flexible and knowledgeable business partner. They cite our passion for exceptional service, deep expertise, and innovative approaches as key reasons they rely on us—year after year. Plus, we assign a dedicated account management team to each client engagement. That means your CX program gains multiple CX experts who understand your needs and can adapt eTouchPoint to achieve your goals.

sales@etouchpoint.com support@etouchpoint.com

(877) 8.eTOUCH (877) 838.6824

RECENT NEWS

Customer Experience Best Practices from Fortune 500 Communications Providers July 12, 2018
Learn 9 CX critical success factors.  read more

CX Conversation: Our Most Popular CX White Papers  July 3, 2018
A selection of our best thought leadership.  read more

 

 

 

 

 

 

 

 

 

 

 

 

 

CONTACT

sales@etouchpoint.com support@etouchpoint.com

(877) 8.eTOUCH (877) 838.6824