The CX Conversation

Updates and Insights from eTouchPoint
7 Key Themes of Customer Emotions

7 Key Themes of Customer Emotions

Although customer experience is a data-driven practice, we should never neglect the importance of customer emotions in each interaction. This guest post reveals 7 things your customers may be thinking when they engage with your brand.

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CX Conversation: Keeping a Human Focus in CX

CX Conversation: Keeping a Human Focus in CX

When companies focus too heavily on metrics and data, the fundamental emotional component of the customer experience can get lost. Learn how to cultivate a people-first approach and keep a human focus in CX.

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Improve Your Customer Experience: Expect the Unexpected

Improve Your Customer Experience: Expect the Unexpected

Most customers expect to receive adequate service from businesses. But what if you truly want to make a lasting, positive impression on your customers? What if you want to leave them in awe? Learn how unexpected gestures can improve your customer experience.

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How to Increase the Consistency of Employee Experience Performance  August 9
Track the performance of your frontline team. read more

How a Fortune 100 Leader Created a Customer-Focused Culture July 24
Learn how a top-name brand improved its CX survey, alerting, and communications practices. read more

Fortune 500 leaders know us as a flexible and knowledgeable business partner. They cite our passion for exceptional service, deep expertise, and innovative approaches as key reasons they rely on us—year after year. Plus, we assign a dedicated account management team to each client engagement. That means your CX program gains multiple CX experts who understand your needs and can adapt eTouchPoint to achieve your goals.

sales@etouchpoint.com support@etouchpoint.com

(877) 8.eTOUCH  |  (877) 838.6824

RECENT NEWS

How to Increase the Consistency of Employee Experience Performance  August 9
Track the performance of your frontline team. read more

How a Fortune 100 Leader Created a Customer-Focused Culture July 24
Learn how a top-name brand improved its CX survey, alerting, and communications practices. read more

CONTACT

sales@etouchpoint.com support@etouchpoint.com

(877) 8.eTOUCH (877) 838.6824