The CX Conversation

Updates and Insights from eTouchPoint

Why Consistency Matters in Customer Experience

Does delivering a single amazing experience win customers for life? Not always. It’s better to aim for consistency instead of the “wow factor.” You need to focus on delivering solid experiences across all the channels your customers use–and on each step of every customer journey.

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CX Conversation: Accelerate Your CX Program in 2018 Jan 8, 2018
Tips & trends for next-level CX  read more

Avoid These 5 Survey Mistakes to Gain More CX Feedback Jan 8, 2018 
Expert tips for crafting better CX Surveys read more

Fortune 500 leaders know us as a flexible and knowledgeable business partner. They cite our passion for exceptional service, deep expertise, and innovative approaches as key reasons they rely on us—year after year. Plus, we assign a dedicated account management team to each client engagement. That means your CX program gains multiple CX experts who understand your needs and can adapt eTouchPoint to achieve your goals.

(877) 8.eTOUCH (877) 838.6824


[Video] How an Energy Leader Built a Superior Customer Experience Nov 16, 2017
eTouchPoint featured in WE Magazine  read more

How a Leading Utility Modernized Customer Feedback Gathering Oct 25, 2017 
Join us on November 14 at 11 AM ET / 8 AM PT read more





(877) 8.eTOUCH (877) 838.6824