The CX Conversation

Updates and Insights from eTouchPoint

7 Key Themes of Customer Emotions

Although customer experience is a data-driven practice, we should never neglect the importance of customer emotions in each interaction. This guest post reveals 7 things your customers may be thinking when they engage with your brand.

read more

CX Conversation: Keeping a Human Focus in CX

When companies focus too heavily on metrics and data, the fundamental emotional component of the customer experience can get lost. Learn how to cultivate a people-first approach and keep a human focus in CX.

read more

Improve Your Customer Experience: Expect the Unexpected

Most customers expect to receive adequate service from businesses. But what if you truly want to make a lasting, positive impression on your customers? What if you want to leave them in awe? Learn how unexpected gestures can improve your customer experience.

read more

Recognized as One of the Best CX Blogs

Top CX Blog

Archives

RECENT NEWS

TRUSTED. SERVICE-OBSESSED. SMART.

CONTACT

How to Increase the Consistency of Employee Experience Performance  August 9, 2018
Track the performance of your frontline team. read more

How a Fortune 100 Leader Created a Customer-Focused Culture July 24, 2018
Learn how a top-name brand improved its CX survey, alerting, and communications practices. read more

Fortune 500 leaders know us as a flexible and knowledgeable business partner. They cite our passion for exceptional service, deep expertise, and innovative approaches as key reasons they rely on us—year after year. Plus, we assign a dedicated account management team to each client engagement. That means your CX program gains multiple CX experts who understand your needs and can adapt eTouchPoint to achieve your goals.

sales@etouchpoint.com support@etouchpoint.com

(877) 8.eTOUCH (877) 838.6824

RECENT NEWS

How to Increase the Consistency of Employee Experience Performance  August 9, 2018
Track the performance of your frontline team. read more

How a Fortune 100 Leader Created a Customer-Focused Culture July 24, 2018
Learn how a top-name brand improved its CX survey, alerting, and communications practices. read more

 

 

 

 

 

 

 

 

 

CONTACT

sales@etouchpoint.com support@etouchpoint.com

(877) 8.eTOUCH (877) 838.6824