The CX ConversationUpdates and Insights from eTouchPoint
Nearly 90% of executives agree that having the right technology in place is key to CX success. Yet, three-quarters of companies lack the infrastructure they need to study CX effectively.read more
Customer expectations are constantly rising. You can’t let your CX practices stagnate. Instead, follow expert advice to level up your CX program.read more
eTouchPoint recently released several high-value enhancements throughout its customer experience (CX) platform, including updates to its CX reporting platform. The latest feature release is built around client enhancement requests and demonstrates eTouchPoint’s ongoing commitment to evolving its solutions.read more
Did you know it can take up to 40 five-star reviews to make up for a single one-star review? Find out how knowing your ratio of positive to negative feedback can help you protect your online reputation.read more
Many companies collect voice of the customer (VoC) feedback, but aren’t sure what to do with it. We’ve curated top VoC strategies to help you make the most of your customer experience (CX) program.read more
Whether you’re just starting out in customer experience (CX) or have an established program, you can apply proven best practices to accelerate your CX initiatives. In this video replay of our webinar 100 Days to a Next-Level CX Program, you will learn about the the four key building blocks of CX success.read more
Many companies with big CX goals are starting to realize that understanding customer emotions is just as important as tracking metrics. Learn how to provide meaning behind the numbers to increase your team’s motivation.read more
How does your company respond when a customer leaves negative feedback? Every organization needs robust closed loop alerting practices to repair relationships with unhappy customers.read more
Fixing a broken customer experience approach is innately difficult. Learn 5 reasons why companies struggle with CX programs and gain expert insights to keep your CX initiatives on track.read more
Closed-ended surveys are usually easy to manage and interpret–but open-ended questions yield deep insight. Learn why your CX surveys should always ask customers to provide feedback in their own words.read more
CX practitioners know customer feedback is the heart of every CX program. Learn some of the smartest CX feedback gathering practices from today’s top thought leaders.read more
Smart companies recognize that negative CX feedback can be a tremendous source of learning. Find out 3 best practices that help you understand and manage each poor CX survey response.read more
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Fortune 500 leaders know us as a flexible and knowledgeable business partner. They cite our passion for exceptional service, deep expertise, and innovative approaches as key reasons they rely on us—year after year. Plus, we assign a dedicated account management team to each client engagement. That means your CX program gains multiple CX experts who understand your needs and can adapt eTouchPoint to achieve your goals.