How to Increase the Consistency of Employee Experience Performance

How to Increase the Consistency of Employee Experience Performance

In recent years, many companies have looked to self-service options and artificial intelligence (AI) solutions to streamline the customer experience (CX). While it’s true that customers like easy answers to their questions, companies shouldn’t neglect the...
Advanced CX Platforms: Your Guide to Must-Have Features

Advanced CX Platforms: Your Guide to Must-Have Features

Customer experience (CX) is a top-of-mind strategic priority for many executives–and many organizations have ambitions to build an advanced CX platform. Recent studies show a gap between executive support for CX and companies having the technology infrastructure...