In recent years, many companies have looked to self-service options and artificial intelligence (AI) solutions to streamline the customer experience (CX). While it’s true that customers like easy answers to their questions, companies shouldn’t neglect the...
With all the buzz around customer experience (CX), it can be difficult to identify the most important CX best practices. That could be why CX initiatives don’t seem to be delivering their promised results—yet. According to a recent survey from Customer Think, just 23%...
Companies are embracing the importance of customer experience (CX)–but may be struggling to put it into practice. One reason: They have not yet acknowledged the essential link between employee engagement and CX. If you haven’t quite figured out the...
Customer experience (CX) is a top-of-mind strategic priority for many executives–and many organizations have ambitions to build an advanced CX platform. Recent studies show a gap between executive support for CX and companies having the technology infrastructure...
