eTouchPoint Adds Advanced Search to Comments Module

eTouchPoint Releases Advanced Search Criteria for Finding Customer Comments eTouchPoint is launching a new feature that enables users to search for customer comments by survey question response and/or survey fact information. Users are now able to quickly and easily...

Metrics Provide Insight into eTouchPoint Notifications

eTouchPoint Tracks Metrics for All Notifications eTouchPoint now tracks the following metrics for all notifications: Emails Delivered Emails Opened Links Clicked Undelivered These metrics can be broken out by client, notification type, and/or program.  For more...

New Open Alert Notification Prompts Users to Follow Up on Alerts

eTouchPoint Releases Reminder Notification to Follow Up on Open Alerts eTouchPoint is launching a new reminder feature that allows clients to define a reminder / escalation process when alerts are still unresolved for a certain period.  This new feature is comprised...

eTouchPoint Adds Ability to Impersonate Other Users

eTouchPoint Releases New Impersonation Feature eTouchPoint is launching a new feature that allows clients to configure the ability to impersonate other users by level.  With this enhancement, users will now be able to: Access the results of their peers Access the...

New Org Alert Prompts Users When There Are New Alerts

eTouchPoint Releases Reminder Notification when Employees are Added with Open Alerts eTouchPoint is launching a new reminder feature that notifies supervisors when employees with open alerts are added to their teams. This notification is designed to make sure that...