[Video] 100 Days to a Next-Level CX Program eTouchPoint Best practices are important whether you’re just starting a customer experience (CX) program or looking to build on the progress you’ve already made. This video replay of our recent webinar examines four building...
eTouchPoint recently released several high-value enhancements throughout its customer experience (CX) platform. The latest feature release is built around client enhancement requests and demonstrates eTouchPoint’s ongoing commitment to evolving its solutions to...
eTouchPoint Releases Advanced Search Criteria for Finding Customer Comments eTouchPoint is launching a new feature that enables users to search for customer comments by survey question response and/or survey fact information. Users are now able to quickly and easily...
eTouchPoint Tracks Metrics for All Notifications eTouchPoint now tracks the following metrics for all notifications: Emails Delivered Emails Opened Links Clicked Undelivered These metrics can be broken out by client, notification type, and/or program. For more...
eTouchPoint Releases Reminder Notification to Follow Up on Open Alerts eTouchPoint is launching a new reminder feature that allows clients to define a reminder / escalation process when alerts are still unresolved for a certain period. This new feature is comprised...
eTouchPoint Releases New Impersonation Feature eTouchPoint is launching a new feature that allows clients to configure the ability to impersonate other users by level. With this enhancement, users will now be able to: Access the results of their peers Access the...
eTouchPoint Releases Reminder Notification when Employees are Added with Open Alerts eTouchPoint is launching a new reminder feature that notifies supervisors when employees with open alerts are added to their teams. This notification is designed to make sure that...
