Is Your Brand Safe from Social Media Crisis? [Infographic]

Is Your Brand Safe from Social Media Crisis? [Infographic]

  No doubt about it: social media has been one of the most transformative forces in business in recent years. And social media’s power keeps growing as adoption rises. Today, there are 2.3 billion social media users around the world. Almost 2 billion of those users...

The 4 Phases of Closed Loop Alerting Maturity [Infographic]

This post is part one of a two-part series on closed loop alerting (CLA) maturity. Now that 2016 is underway, many companies have embarked on a new set of annual strategic goals. And for many, CX is a top-of-mind issue. In fact, Gartner has projected that almost 90%...