eTouchPoint recently released several high-value enhancements throughout its customer experience (CX) platform. The latest feature release is built around client enhancement requests and demonstrates eTouchPoint’s ongoing commitment to evolving its solutions to...
I recently visited an outlet of a multinational department store where the emergency exit was in use due to some maintenance being done on an escalator. I was delighted to see the blackboard below covering an entire wall in what would normally be a staff only area....
WE Magazine, a publication of Western Energy Institute, recently featured a case study of a successful eTouchPoint engagement with a leading natural gas utility. The byline article by eTouchPoint president, Chip James, highlighted how the forward-thinking energy...
eTouchPoint recently earned recognition one of the top 75 customer experience blogs on Feedspot. We are proud of our status as a top CX blog and committed to creating high-value content for the CX community. A web-based content curation service, Feedspot help readers...
Presentation Advises Energy Companies on Successful Customer Experience Strategies eTouchPoint program manager, David Farschon, is a featured speaker at the Western Energy Institute (WEI) Operations Conference in April 2017. At the Operation Conference, more than 500...
eTouchPoint Releases Advanced Search Criteria for Finding Customer Comments eTouchPoint is launching a new feature that enables users to search for customer comments by survey question response and/or survey fact information. Users are now able to quickly and easily...
eTouchPoint Supports Electric and Natural Gas Utilities’ Advancement in Customer Experience eTouchPoint is joining Western Energy Institute (WEI), a premier industry association serving electric and natural gas utilities in the Western United States and Canada. WEI...
eTouchPoint Tracks Metrics for All Notifications eTouchPoint now tracks the following metrics for all notifications: Emails Delivered Emails Opened Links Clicked Undelivered These metrics can be broken out by client, notification type, and/or program. For more...
