Emotions: The Key to Increasing NPS in Brick-and-Mortar Businesses

Emotions: The Key to Increasing NPS in Brick-and-Mortar Businesses

I recently visited an outlet of a multinational department store where the emergency exit was in use due to some maintenance being done on an escalator. I was delighted to see the blackboard below covering an entire wall in what would normally be a staff only area....

eTouchPoint Adds Advanced Search to Comments Module

eTouchPoint Releases Advanced Search Criteria for Finding Customer Comments eTouchPoint is launching a new feature that enables users to search for customer comments by survey question response and/or survey fact information. Users are now able to quickly and easily...

eTouchPoint Joins Western Energy Institute

eTouchPoint Supports Electric and Natural Gas Utilities’ Advancement in Customer Experience eTouchPoint is joining Western Energy Institute (WEI), a premier industry association serving electric and natural gas utilities in the Western United States and Canada. WEI...

Metrics Provide Insight into eTouchPoint Notifications

eTouchPoint Tracks Metrics for All Notifications eTouchPoint now tracks the following metrics for all notifications: Emails Delivered Emails Opened Links Clicked Undelivered These metrics can be broken out by client, notification type, and/or program.  For more...