eTouchPoint recently earned recognition one of the  top 75 customer experience blogs on Feedspot. We are proud of our status as a top CX blog and committed to creating high-value content for the CX community.

A web-based content curation service, Feedspot help readers keep up with all their favorite blogs and news sites in one place. It offers a range of services to help individuals keep track of information on the internet efficiently.

Feedspot selects its top-rated blogs in various categories based on four factors:

  1. Google reputation and Google search ranking
  2. Influence and popularity on Facebook, twitter and other social media sites
  3. Quality and consistency of posts.
  4. Editorial team and expert review

Launched in 2016, eTouchPoint’s blog “The CX Conversation” is a comprehensive repository of compelling content for professionals striving to take their customer experience programs from good to exceptional. eTouchPoint applies its 20+ years working with Fortune 500 leaders to answers common questions and solve real-world problems for CX practitioners with every post.

You can keep up with eTouchPoint’s blog posts by receiving our monthly newsletter. In addition to featuring our latest insights, the newsletter covers the best in industry content.



Author: Connie Harrington

Connie is a content strategist and serves as managing editor of the eTouchPoint blog. Possessing 15+ years of international experience across five continents, her focus areas include: customer experience management, customer contact management, communications planning, content marketing, email marketing, and employee engagement. Previously, she held marketing and communications leadership positions at CGI, Mindwrap, and TEOCO. She earned a B.A., cum laude, from the College of William and Mary in Virginia.