4 Meaningful Ways to Recognize Exceptional Employees

4 Meaningful Ways to Recognize Exceptional Employees

During this holiday season, many managers are grappling with annual performance reviews, year-end bonuses, and planning for 2017.  It may surprise some that money isn’t the most effective recognition of a job well done.  According to a global survey of more than 1,000...
Unlock the Power of Positive CX Feedback

Unlock the Power of Positive CX Feedback

Most service organizations have talented and passionate employees that care about helping customers. In fact, between 60-80% of customer experience (CX) feedback reflects well on customer-facing teams. However, many companies’ CX programs place significant emphasis on...