Meet eTouchPoint

CX innovation, two decades deep Let's Talk

Years of Innovation


Client Retention Rate for 10+ Years

Feature Enhancements in Past 12 Months

About Us

eTouchPoint offers cost-effective, easy-to-use, flexible software for capturing and understanding customer feedback. We can help you interpret customer data to give you a snapshot of current customer sentiment, along with long-term trends. Our clients can turn data into action and deliver higher-quality customer experiences.


Get the latest updates on product upgrades, client milestones and more.

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CX Conversation: Accelerate Your CX Program in 2018 Jan 8, 2018
Tips & trends for next-level CX  read more

Avoid These 5 Survey Mistakes to Gain More CX Feedback Jan 8, 2018 
Expert tips for crafting better CX Surveys read more

Fortune 500 leaders know us as a flexible and knowledgeable business partner. They cite our passion for exceptional service, deep expertise, and innovative approaches as key reasons they rely on us—year after year. Plus, we assign a dedicated account management team to each client engagement. That means your CX program gains multiple CX experts who understand your needs and can adapt eTouchPoint to achieve your goals.

(877) 8.eTOUCH (877) 838.6824


[Video] How an Energy Leader Built a Superior Customer Experience Nov 16, 2017
eTouchPoint featured in WE Magazine  read more

How a Leading Utility Modernized Customer Feedback Gathering Oct 25, 2017 
Join us on November 14 at 11 AM ET / 8 AM PT read more





(877) 8.eTOUCH (877) 838.6824