Listen. Learn. Evolve.

Tools to improve every TouchPoint.

%

Improvement in Field Service Process Metric over 6 Months

%

Increase in Customers Describing Experience as “Outstanding”

%

Increase in “Recommend” score over 12 months

Products

eTouchPoint

CX PLATFORM

Industry-leading CX software.

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eContact

FEEDBACK COLLECTION

 IVR, SMS, web, email, and kiosk.

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SkyVoC

TEXT ANALYTICS

Unprecedented 99% accuracy rates.

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Closed-Loop Alerting

r

ACTION ALERTS

Detect and manage unhappy customers.

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Customer Insight

at the Speed of Now
Let's Talk

Customer Insight

at the Speed of Now
Let's Talk

RECENT NEWS

TRUSTED. SERVICE-OBSESSED. SMART.

CONTACT

How to Increase the Consistency of Employee Experience Performance  August 9, 2018
Track the performance of your frontline team. read more

How a Fortune 100 Leader Created a Customer-Focused Culture July 24, 2018
Learn how a top-name brand improved its CX survey, alerting, and communications practices. read more

Fortune 500 leaders know us as a flexible and knowledgeable business partner. They cite our passion for exceptional service, deep expertise, and innovative approaches as key reasons they rely on us—year after year. Plus, we assign a dedicated account management team to each client engagement. That means your CX program gains multiple CX experts who understand your needs and can adapt eTouchPoint to achieve your goals.

sales@etouchpoint.com support@etouchpoint.com

(877) 8.eTOUCH (877) 838.6824

RECENT NEWS

How to Increase the Consistency of Employee Experience Performance  August 9, 2018
Track the performance of your frontline team. read more

How a Fortune 100 Leader Created a Customer-Focused Culture July 24, 2018
Learn how a top-name brand improved its CX survey, alerting, and communications practices. read more

 

 

 

 

 

 

 

 

 

CONTACT

sales@etouchpoint.com support@etouchpoint.com

(877) 8.eTOUCH (877) 838.6824