Good Things are Happening
The latest from eTouchPoint
eTouchPoint recently released several high-value enhancements throughout its customer experience (CX) platform, including updates to its CX reporting platform. The latest feature release is built around client enhancement requests and demonstrates eTouchPoint’s ongoing commitment to evolving its solutions.
Many companies with big CX goals are starting to realize that understanding customer emotions is just as important as tracking metrics. Learn how to provide meaning behind the numbers to increase your team’s motivation.
How can utility and power companies advance their CX feedback gathering programs? A case study article from eTouchPoint explains how one natural gas utility achieved this important goal.
eTouchPoint has earned a spot on Feedspot’s annual ranking of the top 75 customer experience blogs. We are proud of our status as a top CX blog and committed to producing excellent content for the community of CX practitioners.
eTouchPoint delivered a featured presentation on successful customer experience strategies for power and utilities firms.
eTouchPoint announced a powerful new advanced search feature for its CX platform. Users can now study customer data in-depth to discern key trends.
eTouchPoint joined a premier industry association serving electric and natural gas utilities in the western United States and Canada.
eTouchPoint added a new feature to its CX platform that allows tracking of key metrics for every notification.
eTouchPoint released a new alert notification that empowers users to define reminder and escalation processes. The new feature expedites alert resolutions.
eTouchPoint announced a new impersonation feature that allows select users to view other users’ data. This allows enhanced tracking, analysis, and benchmarking for CX leaders.
TRUSTED. SERVICE-OBSESSED. SMART.
How to Increase the Consistency of Employee Experience Performance August 9, 2018
Track the performance of your frontline team. read more
How a Fortune 100 Leader Created a Customer-Focused Culture July 24, 2018
Learn how a top-name brand improved its CX survey, alerting, and communications practices. read more
Fortune 500 leaders know us as a flexible and knowledgeable business partner. They cite our passion for exceptional service, deep expertise, and innovative approaches as key reasons they rely on us—year after year. Plus, we assign a dedicated account management team to each client engagement. That means your CX program gains multiple CX experts who understand your needs and can adapt eTouchPoint to achieve your goals.