Good Things are Happening
The latest from eTouchPoint
How can utility and power companies advance their CX feedback gathering programs? A case study article from eTouchPoint explains how one natural gas utility achieved this important goal.read more
eTouchPoint delivered a featured presentation on successful customer experience strategies for power and utilities firms.read more
eTouchPoint announced a powerful new advanced search feature for its CX platform. Users can now study customer data in-depth to discern key trends.read more
eTouchPoint joined a premier industry association serving electric and natural gas utilities in the western United States and Canada.read more
eTouchPoint added a new feature to its CX platform that allows tracking of key metrics for every notification.read more
eTouchPoint released a new alert notification that empowers users to define reminder and escalation processes. The new feature expedites alert resolutions.read more
eTouchPoint announced a new impersonation feature that allows select users to view other users’ data. This allows enhanced tracking, analysis, and benchmarking for CX leaders.read more
eTouchPoint released a new comments dashboard feature for its CX platform. This feature empowers users to assess key trends in customer comments.read more
eTouchPoint added a feature that lets managers know when employees with open alerts join their teams. This helps ensure follow-up on all alerts.read more
TRUSTED. SERVICE-OBSESSED. SMART.
Fortune 500 leaders know us as a flexible and knowledgeable business partner. They cite our passion for exceptional service, deep expertise, and innovative approaches as key reasons they rely on us—year after year. Plus, we assign a dedicated account management team to each client engagement. That means your CX program gains multiple CX experts who understand your needs and can adapt eTouchPoint to achieve your goals.