Good Things are Happening
The latest from eTouchPoint
eTouchPoint Advances CX Reporting Platform with Major Product Release 8.13
eTouchPoint recently released several high-value enhancements throughout its customer experience (CX) platform, including updates to its CX reporting platform. The latest feature release is built around client enhancement requests and demonstrates eTouchPoint’s ongoing commitment to evolving its solutions.
Emotions: The Key to Increasing NPS in Brick-and-Mortar Businesses
Many companies with big CX goals are starting to realize that understanding customer emotions is just as important as tracking metrics. Learn how to provide meaning behind the numbers to increase your team’s motivation.
How a Leading Utility Modernized Customer Feedback Gathering
How can utility and power companies advance their CX feedback gathering programs? A case study article from eTouchPoint explains how one natural gas utility achieved this important goal.
eTouchPoint Honored with Top CX Blog Ranking
eTouchPoint has earned a spot on Feedspot’s annual ranking of the top 75 customer experience blogs. We are proud of our status as a top CX blog and committed to producing excellent content for the community of CX practitioners.
eTouchPoint Speaker Featured at Western Energy Institute Operations Conference
eTouchPoint delivered a featured presentation on successful customer experience strategies for power and utilities firms.
eTouchPoint Adds Advanced Search to Comments Module
eTouchPoint announced a powerful new advanced search feature for its CX platform. Users can now study customer data in-depth to discern key trends.
eTouchPoint Joins Western Energy Institute
eTouchPoint joined a premier industry association serving electric and natural gas utilities in the western United States and Canada.
Metrics Provide Insight into eTouchPoint Notifications
eTouchPoint added a new feature to its CX platform that allows tracking of key metrics for every notification.
New Open Alert Notification Prompts Users to Follow Up on Alerts
eTouchPoint released a new alert notification that empowers users to define reminder and escalation processes. The new feature expedites alert resolutions.
eTouchPoint Adds Ability to Impersonate Other Users
eTouchPoint announced a new impersonation feature that allows select users to view other users’ data. This allows enhanced tracking, analysis, and benchmarking for CX leaders.
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Fortune 500 leaders know us as a flexible and knowledgeable business partner. They cite our passion for exceptional service, deep expertise, and innovative approaches as key reasons they rely on us—year after year. Plus, we assign a dedicated account management team to each client engagement. That means your CX program gains multiple CX experts who understand your needs and can adapt eTouchPoint to achieve your goals.
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