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The latest from eTouchPoint

New Comments Dashboard Helps Quantify Customer Feedback

eTouchPoint Releases New Comments Dashboard eTouchPoint is launching a new dashboard feature in the Comments module.  With this Comments dashboard enhancement, CX stakeholders can: Compare their performance against the performance of the company regarding percentages...

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New CLA Dashboard Streamlines Tracking of Customer Follow-Ups

eTouchPoint Releases New Closed-Loop Alerting (CLA) Dashboard In our 7.13 release, eTouchPoint is launching a new dashboard feature in the closed-loop alerting (CLA) module “Action Alerts”. With this CLA dashboard enhancement, field communities and CX stakeholders...

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eTP announces new release to CX platform

Action Alerts Empower Swift Response to Negative Customer Feedback: As 2016 kicks off, eTouchPoint is launching new Action Alerts features in our closed-loop alerting (CLA) module. Our 7.12 release makes powerful insights accessible to CX leaders and front-line...

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The Needle in the Haystack

eTouchPoint Releases Enhancements to Data Search and Filtering:   Our latest release has a variety of new features including new report views, new features for closed loop alerting, and tools for find locating key customer experience data points in eTouchPoint.  This...

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Closing the Loop

eTouchPoint Launches Two New Features to Assist Managers Some customers may respond favorably to survey questions but then leave negative feedback in their written or spoken verbatims.  eTouchPoint’s sentiment analysis platform now identifies these negative verbatims...

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Ad Hoc CEM Data Analysis

eTouchPoint Expands Download Feature:   One feature that differentiates eTouchPoint from other CEM tools is the ability for users to easily export results to conduct their own ad-hoc analyses.  In our latest release, eTouchPoint expanded download and export...

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Automated Transcription & Sentiment Analysis

Sentiment Analysis - Human, automated or hybrid:   eTouchPoint is now one of the only CEX providers supporting human or machine-based categorization and sentiment analysis of customer verbatims.  This leading approach now makes it possible to transcribe larger volumes...

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Dashboard Launched!

eTouchPoint Launches New CEM Dashboard:   eTouchPoint’s new dashboard combines key data points from various reporting modules into a single view so that users can quickly and easily see how they are performing on key performance indicators.  CEX professionals,...

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Combined Feedback Collection Success

Large Provider Launches eTouchPoint’s Combined IVR & Email Feedback Collection Platform:   eTouchPoint and a Canadian Triple Play client recently launched a new Customer Experience (CEX) program that gathers feedback via IVR or email based on the customer’s...

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RECENT NEWS

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CONTACT

What You Need to Know About CX Survey Invitations Apr 18, 2017 Tips for IVR, SMS, and email survey invites. read more

Are Your Customers Secretly Unhappy with Your Brand? Apr 6, 2017 Steps to identify and address latent customer unhappiness. read more

 

 

 

Fortune 500 leaders know us as a flexible and knowledgeable business partner. They cite our passion for exceptional service, deep expertise, and innovative approaches as key reasons they rely on us—year after year. Plus, we assign a dedicated account management team to each client engagement. That means your CX program gains multiple CX experts who understand your needs and can adapt eTouchPoint to achieve your goals.

sales@etouchpoint.com
support@etouchpoint.com

(877) 8.eTOUCH
(877) 838.6824

RECENT NEWS

What You Need to Know About CX Survey Invitations Apr 18, 2017 Tips for IVR, SMS, and email survey invites. read more

Are Your Customers Secretly Unhappy with Your Brand? Apr 6, 2017 Steps to identify and address latent customer unhappiness. read more

 

 

 

 

 

 

 

 

CONTACT

sales@etouchpoint.com
support@etouchpoint.com

(877) 8.eTOUCH
(877) 838.6824