Presentation Advises Energy Companies on Successful Customer Experience Strategies
eTouchPoint program manager, David Farschon, is a featured speaker at the Western Energy Institute (WEI) Operations Conference in April 2017. At the Operation Conference, more than 500 operations managers, supervisors, and frontline professionals from electric and natural gas companies participate in three days of educational sessions and networking.
The presentation “Improving the Customer’s Experience and Meeting Expectations” explains how today’s energy companies can improve customer communications and collect meaningful customer feedback. By focusing on the customer experience (CX), power and utility companies can achieve positive operational gains and deliver higher service levels to customers.
Author: Connie Harrington
Connie is a content strategist and serves as managing editor of the eTouchPoint blog. Possessing 15+ years of international experience across five continents, her focus areas include: customer experience management, customer contact management, communications planning, content marketing, email marketing, and employee engagement. Previously, she held marketing and communications leadership positions at CGI, Mindwrap, and TEOCO. She earned a B.A., cum laude, from the College of William and Mary in Virginia.