4 Steps to Strengthen Internal Engagement in CX Processes

4 Steps to Strengthen Internal Engagement in CX Processes

Engaging employees in Customer Experience (CX) processes can be challenging for companies with leading-edge CX programs and those that are evolving their CX processes. Defining an effective internal stakeholder engagement strategy is an important—and easily...
5 Types of CX Insight You Should Have at Your Fingertips

5 Types of CX Insight You Should Have at Your Fingertips

Choosing customer experience (CX) metrics that provide meaningful insights into how your organization is performing can be a difficult task.  While there are many metrics that can be included, the most effective strategy is to select metrics that provide CX insights...
4 Meaningful Ways to Recognize Exceptional Employees

4 Meaningful Ways to Recognize Exceptional Employees

During this holiday season, many managers are grappling with annual performance reviews, year-end bonuses, and planning for 2017.  It may surprise some that money isn’t the most effective recognition of a job well done.  According to a global survey of more than 1,000...