eTouchPoint Supports Electric and Natural Gas Utilities’ Advancement in Customer Experience

eTouchPoint is joining Western Energy Institute (WEI), a premier industry association serving electric and natural gas utilities in the Western United States and Canada. WEI aims to foster relationships between industry professionals to support knowledge-sharing and problem-solving with peers at other companies.

By joining WEI, eTouchPoint is recognizing the growing importance of customer experience (CX) to power and utility companies. eTouchPoint expects to support the mission of WEI and success of its members through speaking at events, participation in educational programs, and sharing CX insights in publications.

Author: Connie Harrington

Connie is a content strategist and serves as managing editor of the eTouchPoint blog. Possessing 15+ years of international experience across five continents, her focus areas include: customer experience management, customer contact management, communications planning, content marketing, email marketing, and employee engagement. Previously, she held marketing and communications leadership positions at CGI, Mindwrap, and TEOCO. She earned a B.A., cum laude, from the College of William and Mary in Virginia.