New Open Alert Notification Prompts Users to Follow Up on Alerts

eTouchPoint Releases Reminder Notification to Follow Up on Open Alerts eTouchPoint is launching a new reminder feature that allows clients to define a reminder / escalation process when alerts are still unresolved for a certain period.  This new feature is comprised...

eTouchPoint Adds Ability to Impersonate Other Users

eTouchPoint Releases New Impersonation Feature eTouchPoint is launching a new feature that allows clients to configure the ability to impersonate other users by level.  With this enhancement, users will now be able to: Access the results of their peers Access the...

New Comments Dashboard Helps Quantify Customer Feedback

eTouchPoint Releases New Comments Dashboard eTouchPoint is launching a new dashboard feature in the comments module.  With this comments dashboard enhancement, CX stakeholders can: Compare their performance against the performance of the company regarding percentages...

New Org Alert Prompts Users When There Are New Alerts

eTouchPoint Releases Reminder Notification when Employees are Added with Open Alerts eTouchPoint is launching a new reminder feature that notifies supervisors when employees with open alerts are added to their teams. This notification is designed to make sure that...

eTouchPoint President Speaks at Energy Solutions Center Conference

Presentation Focuses on Customer Experience Trends and Client Success eTouchPoint president, Chip James, is a featured speaker at the Energy Solutions Center Conference in September 2016. An industry association focused on energy utilities and equipment manufacturers,...

New CLA Dashboard Streamlines Tracking of Customer Follow-Ups

eTouchPoint Releases New Closed-Loop Alerting (CLA) Dashboard In our 7.13 release, eTouchPoint is launching a new dashboard feature in the closed-loop alerting (CLA) module “Action Alerts”. With this CLA dashboard enhancement, field communities and CX stakeholders...

Utility Provider Selects eTP to Monitor CX

eTouchPoint Collects CX Feedback from More Than One Million Natural Gas Customers In early 2016, a premier natural gas utility selected eTouchPoint as its customer experience (CX) solution provider. The utility’s new CX program measures customer satisfaction and...

eTP Announces New Release to CX Platform

Action Alerts Empower Swift Response to Negative Customer Feedback: As 2016 kicks off, eTouchPoint is launching new Action Alerts features in our closed-loop alerting (CLA) module. Our 7.12 release makes powerful insights accessible to CX leaders and front-line...