Presentation Focuses on Customer Experience Trends and Client Success

eTouchPoint president, Chip James, is a featured speaker at the Energy Solutions Center Conference in September 2016. An industry association focused on energy utilities and equipment manufacturers, the Energy Solution Center (ESC) provides educational materials, events, and other resources to promote energy-efficient natural gas solutions.

The presentation details emerging customer experience (CX) trends in the utility industry. In addition, the presentation reveals an eTouchPoint client’s successful adoption of pre-service calling and advanced survey technologies that have empowered swift CX gains for a leading natural gas utility.

Author: Connie Harrington

Connie is a content strategist and serves as managing editor of the eTouchPoint blog. Possessing 15+ years of international experience across five continents, her focus areas include: customer experience management, customer contact management, communications planning, content marketing, email marketing, and employee engagement. Previously, she held marketing and communications leadership positions at CGI, Mindwrap, and TEOCO. She earned a B.A., cum laude, from the College of William and Mary in Virginia.