[Video] How an Energy Leader Built a Superior Customer Experience

Keep a Human Focus in CX

One forward-thinking energy leader realized it needed to revamp its customer experience (CX) program They took strategic steps to accelerate their customer messaging and feedback gathering programs–and achieved quick CX wins.

Watch our webinar replay to find out about this CX transformation–and learn practices you can apply to your CX program in 2018.


Watch Our CX Webinar Replay


How Mature is Your CX Program? A Review of 3 CX Maturity Models


While a solid CX foundation yields benefits, CX innovators are always evolving their programs. The start of a new year is a good time to pinpoint where you are and chart next steps for your CX program. 

Read our blog post for details on CX maturity models from 3 top analyst firms–Gartner, Forrester, and the Temkin Group–and take your CX program to new heights in 2018.

Chart Your Course to CX Success 

Why Blockchain Technology Will Transform Customer Experience

Fifth Quadrant

Blockchain technology is being heralded as the most significant advancement since the emergence of the Internet. It has the capacity to shift how we live, govern, and conduct business.

View Fifth Quadrant’s recent write-up on the 4 ways Blockchain will transform CX.  

4 Way Blockchain Will Transform CX

2018 Customer Experience Trends

Customer Think

Customer Experience promises to be a make-or-break proposition in the year ahead. With organizations battling to stay in the game, fresh trends that will shape CX in 2018 are emerging. 

Learn the 7 trends that will define CX in 2018 in a revealing article from Customer Think.

7 Trends to Define CX in 2018




Author: Connie Harrington

Connie is a content strategist and serves as managing editor of the eTouchPoint blog. Possessing 15+ years of international experience across five continents, her focus areas include: customer experience management, customer contact management, communications planning, content marketing, email marketing, and employee engagement. Previously, she held marketing and communications leadership positions at CGI, Mindwrap, and TEOCO. She earned a B.A., cum laude, from the College of William and Mary in Virginia.