eTouchPoint Expands Download Feature:
One feature that differentiates eTouchPoint from other CEM tools is the ability for users to easily export results to conduct their own ad-hoc analyses. In our latest release, eTouchPoint expanded download and export functionality to include additional data elements, such as customer verbatims and the reporting hierarchy for employees. In addition, the export functionality includes new views and messaging to improve the overall user experience with exported files. Files are also stored online for a period of time so they can be easily accessed again as needed.