eTouchPoint Launches New CEM Dashboard:  

eTouchPoint’s new dashboard combines key data points from various reporting modules into a single view so that users can quickly and easily see how they are performing on key performance indicators.  CEX professionals, stakeholders, and field users can now access  graphical view of:

  • Period over period performance for key metrics
  • A breakdown of responses
  • Trend performance
  • Customer verbatims broken down by sentiment with the ability to listen to the latest verbatims received  
  • Key Alerts stats including the number of alerts by status along with the total number and percentage of surveys, verbatims, negative alerts, and perfect alerts.

Author: Manda Henderson