eTouchPoint Launches New CEM Dashboard:
eTouchPoint’s new dashboard combines key data points from various reporting modules into a single view so that users can quickly and easily see how they are performing on key performance indicators. CEX professionals, stakeholders, and field users can now access graphical view of:
- Period over period performance for key metrics
- A breakdown of responses
- Trend performance
- Customer verbatims broken down by sentiment with the ability to listen to the latest verbatims received
- Key Alerts stats including the number of alerts by status along with the total number and percentage of surveys, verbatims, negative alerts, and perfect alerts.