[Video] 100 Days to a Next-Level CX Program eTouchPoint Best practices are important whether you’re just starting a customer experience (CX) program or looking to build on the progress you’ve already made. This video replay of our recent webinar examines four building...
eTouchPoint recently released several high-value enhancements throughout its customer experience (CX) platform. The latest feature release is built around client enhancement requests and demonstrates eTouchPoint’s ongoing commitment to evolving its solutions to...
Metrics are a foundational element of every Customer Experience (CX) program. With all the metrics available–including industry-standard ones and internally-developed ones–it can be hard to determine which ones to track on a regular basis. Our experience...
How to Use VoC Feedback to Motivate Your Team eTouchPoint How can you motivate your team to improve the customer experience (CX)? Sharing voice of the customer (VoC) feedback with front-line team members helps them see how their actions affect customer perceptions....
Whether you’re just starting out in customer experience (CX) or have an established program, you can apply proven best practices to accelerate your CX initiatives. In this video replay of our CX webinar 100 Days to a Next-Level CX Program, you will learn about...
4 Practical Tips to Win Support for Closed Loop Alerting eTouchPoint CX-savvy companies know that resolving the concerns of unhappy customers can improve customer satisfaction and boost business outcomes. Adopting closed loop alerting (CLA) practices can be a true...
When designing CX surveys, companies often pay close attention to selecting the right mix of closed-ended questions. They may weigh the pros and cons of popular industry metrics—such as NPS, CSAT, or Customer Effort Score—and consider their own measurement needs....
3 CX Feedback Gathering Trends Every Company Should Embrace eTouchPoint Today’s customers have growing expectations about how companies connect with them. Keeping up can be a challenge. Leading companies stay ahead of the curve by leveraging technology in three...
