Whether you’re just starting out in customer experience (CX) or have an established program, you can apply proven best practices to accelerate your CX initiatives. In this video replay of our CX webinar 100 Days to a Next-Level CX Program, you will learn about the four key building blocks of CX success:

  • Feedback Gathering
  • Alerting
  • Verbatims
  • Reporting

Our experience with Fortune 100 leaders has taught us that companies can improve their CX program in 100 days or less. Find out how to envision your CX future and chart next steps to achieve your CX goals.






Author: Connie Harrington

Connie is a content strategist and serves as managing editor of the eTouchPoint blog. Possessing 15+ years of international experience across five continents, her focus areas include: customer experience management, customer contact management, communications planning, content marketing, email marketing, and employee engagement. Previously, she held marketing and communications leadership positions at CGI, Mindwrap, and TEOCO. She earned a B.A., cum laude, from the College of William and Mary in Virginia.