Most days, I don’t find myself wearing any belt, let alone a Six Sigma black belt. I am only an “armchair” Six Sigma observer; I have not spent hours in manufacturing environments learning about Six Sigma. I do, however, have a curiosity about process improvement, a...
Surveys are ubiquitous. Customers have grown accustomed to seeing survey links at the bottom of receipts and receiving survey invitations by email. The good news about the proliferation of surveys is that it shows more companies are taking customer experience (CX)...
Insight in Action Learn from our legacy of success with Fortune 500 leaders Featured Resources Why Closed Loop Alerting is a Must for Every BrandSOLUTION OVERVIEW Today’s technology-savvy, empowered customers have the capability to tarnish any brand’s reputation via...
