Insight in Action

Learn from our legacy of success with Fortune 500 leaders

Featured Resources

Why Closed Loop Alerting is a Must for Every Brand

CLA a MustSOLUTION OVERVIEW

Today’s technology-savvy, empowered customers have the capability to tarnish any brand’s reputation via social media.

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The 3 Keys to Gathering High-Quality CX Feedback

3KeysBEST PRACTICES

Review best practices to accelerate your feedback gathering and gain more customer insight.

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HOW TO ACHIEVE 5 EMPLOYEE ENGAGEMENT MANDATES WITH CX BEST PRACTICES

Understand how focusing on CX can motivate stronger employee engagement.

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LEADING NATURAL GAS UTILITY REVITALIZES CX PROGRAM

Learn how a top energy company revitalized its feedback gathering processes.

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ADVANCED CX PLATFORMS: YOUR GUIDE TO MUST-HAVE FEATURES

Understand CX platform essentials with this review of functionality and best practices.

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THE TOP 5 BARRIERS TO SUCCESS IN CUSTOMER EXPERIENCE

Learn about common CX challenges companies face and how to overcome them to build a world-class CX program.

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eTP HELPS FINANCIAL FIRM IDENTIFY AND REMEDY PRICING MODEL ISSUES

Find out how one industry leader engaged employees in its CX program to deliver improved experiences.

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eTOUCHPOINT DATA COLLECTION OVERVIEW

Learn how to use popular feedback gathering methods to boost survey response rates and gain customer insight.

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CX in 2020: 5 TRENDS SHAPING THE FUTURE

Find out emerging CX innovations that can empower you to gain more insight from customer feedback.

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HOW A FORTUNE 100 LEADER RESPONDS TO 90+ COMPLAINTS WITHIN 24 HOURS

Gain real-world insight on how a CX innovator with 20,000+ frontline employees responds to negative customer feedback.

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WHY CLOSED LOOP ALERTING IS A MUST FOR EVERY BRAND

Today’s technology-savvy, empowered customers have the capability to tarnish any brand’s reputation via social media.

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TURN UNHAPPY CUSTOMERS INTO BRAND LOYALISTS

Gain insight on how today’s leaders are retaining customers at-risk of churning with closed-loop alerts.

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INSURANCE: CUSTOMER EXPERIENCE MANAGEMENT CASE STUDY

Learn how a top-name insurance company revamped its customer experience program with eTouchPoint.

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OPTIMIZE CUSTOMER EXPERIENCE AT EVERY TOUCHPOINT

Get details on how eTouchPoint software solutions can take your CX program to the next level.

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INCREASE THE CONSISTENCY OF EMPLOYEE EXPERIENCE PERFORMANCE

Learn how to use eTouchPoint to ensure that your frontline team embodies your brand promise with every customer contact.

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CLOSED-LOOP ALERTS TO RESOLVE NEGATIVE INTERACTIONS

Set up instant alerts to notify you of negative survey responses and resolve customer unhappiness quickly.

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THE 3 KEYS TO GATHERING HIGH-QUALITY CX FEEDBACK

Review best practices to accelerate your feedback gathering and gain more customer insight.

Click here to download.

CX BEST PRACTICES FROM FORTUNE 500 COMMUNICATIONS PROVIDERS

Learn how top-name brands have revitalized their CX practices to improve customer loyalty.

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RECENT NEWS

TRUSTED. SERVICE-OBSESSED. SMART.

CONTACT

How to Achieve 5 Employee Engagement Mandates with CX Best Practices Jun 21, 2018
Build a people-focused culture.  read more

7 Key Themes of Customer Emotions  June 12, 2018
How customers feel when engaging with brands.  read more

 

 

 

 

 

 

Fortune 500 leaders know us as a flexible and knowledgeable business partner. They cite our passion for exceptional service, deep expertise, and innovative approaches as key reasons they rely on us—year after year. Plus, we assign a dedicated account management team to each client engagement. That means your CX program gains multiple CX experts who understand your needs and can adapt eTouchPoint to achieve your goals.

sales@etouchpoint.com support@etouchpoint.com

(877) 8.eTOUCH (877) 838.6824

RECENT NEWS

How to Achieve 5 Employee Engagement Mandates with CX Best Practices Jun 21, 2018
Build a people-focused culture.  read more

7 Key Themes of Customer Emotions  June 12, 2018
How customers feel when engaging with brands.  read more

 

 

 

 

 

 

 

 

 

 

 

CONTACT

sales@etouchpoint.com support@etouchpoint.com

(877) 8.eTOUCH (877) 838.6824