Insight in Action
Learn from our legacy of success with Fortune 500 leadersFeatured Resources
Why Closed Loop Alerting is a Must for Every Brand
SOLUTION OVERVIEW
Today’s technology-savvy, empowered customers have the capability to tarnish any brand’s reputation via social media.
The 3 Keys to Gathering High-Quality CX Feedback
BEST PRACTICES
Review best practices to accelerate your feedback gathering and gain more customer insight.
HOW TO ACHIEVE 5 EMPLOYEE ENGAGEMENT MANDATES WITH CX BEST PRACTICES
Understand how focusing on CX can motivate stronger employee engagement.
LEADING NATURAL GAS UTILITY REVITALIZES CX PROGRAM
Learn how a top energy company revitalized its feedback gathering processes.
ADVANCED CX PLATFORMS: YOUR GUIDE TO MUST-HAVE FEATURES
Understand CX platform essentials with this review of functionality and best practices.
THE TOP 5 BARRIERS TO SUCCESS IN CUSTOMER EXPERIENCE
Learn about common CX challenges companies face and how to overcome them to build a world-class CX program.
eTP HELPS FINANCIAL FIRM IDENTIFY AND REMEDY PRICING MODEL ISSUES
Find out how one industry leader engaged employees in its CX program to deliver improved experiences.
eTOUCHPOINT DATA COLLECTION OVERVIEW
Learn how to use popular feedback gathering methods to boost survey response rates and gain customer insight.
CX in 2020: 5 TRENDS SHAPING THE FUTURE
Find out emerging CX innovations that can empower you to gain more insight from customer feedback.
HOW A FORTUNE 100 LEADER RESPONDS TO 90+ COMPLAINTS WITHIN 24 HOURS
Gain real-world insight on how a CX innovator with 20,000+ frontline employees responds to negative customer feedback.
WHY CLOSED LOOP ALERTING IS A MUST FOR EVERY BRAND
Today’s technology-savvy, empowered customers have the capability to tarnish any brand’s reputation via social media.
TURN UNHAPPY CUSTOMERS INTO BRAND LOYALISTS
Gain insight on how today’s leaders are retaining customers at-risk of churning with closed-loop alerts.
INSURANCE: CUSTOMER EXPERIENCE MANAGEMENT CASE STUDY
Learn how a top-name insurance company revamped its customer experience program with eTouchPoint.
OPTIMIZE CUSTOMER EXPERIENCE AT EVERY TOUCHPOINT
Get details on how eTouchPoint software solutions can take your CX program to the next level.
INCREASE THE CONSISTENCY OF EMPLOYEE EXPERIENCE PERFORMANCE
Learn how to use eTouchPoint to ensure that your frontline team embodies your brand promise with every customer contact.
CLOSED-LOOP ALERTS TO RESOLVE NEGATIVE INTERACTIONS
Set up instant alerts to notify you of negative survey responses and resolve customer unhappiness quickly.
THE 3 KEYS TO GATHERING HIGH-QUALITY CX FEEDBACK
Review best practices to accelerate your feedback gathering and gain more customer insight.
CX BEST PRACTICES FROM FORTUNE 500 COMMUNICATIONS PROVIDERS
Learn how top-name brands have revitalized their CX practices to improve customer loyalty.
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