Insight in Action

Learn from our legacy of success with Fortune 500 leaders

Featured Resources

CX in 2020: 5 Trends Shaping the Future of Listening to Your Customers

BEST PRACTICES

Find out emerging CX innovations that can empower you to gain more insight from customer feedback.

How a Fortune 100 Leader Responds to 90+ Customer Complaints within 24 Hours

CLIENT SUCCESS

Gain real-world insight on how a CX innovator with 20,000+ frontline employees responds to negative customer feedback.

THE TOP 5 BARRIERS TO SUCCESS IN CUSTOMER EXPERIENCE

Learn about common CX challenges companies face and how to overcome them to build a world-class CX program.

INSURANCE: CUSTOMER EXPERIENCE MANAGEMENT CASE STUDY

Learn how a top-name insurance company revamped its customer experience program with eTouchPoint.

WHY CLOSED LOOP ALERTING IS A MUST FOR EVERY BRAND

Today’s technology-savvy, empowered customers have the capability to tarnish any brand’s reputation via social media.

CX in 2020: 5 TRENDS SHAPING THE FUTURE

Find out emerging CX innovations that can empower you to gain more insight from customer feedback.

eTP HELPS FINANCIAL FIRM IDENTIFY AND REMEDY PRICING MODEL ISSUES

Find out how one industry leader engaged employees in its CX program to deliver improved experiences.

eTOUCHPOINT DATA COLLECTION OVERVIEW

Learn how to use popular feedback gathering methods to boost survey response rates and gain customer insight.

TURN UNHAPPY CUSTOMERS INTO BRAND LOYALISTS

Gain insight on how today’s leaders are retaining customers at-risk of churning with closed-loop alerts.

HOW A FORTUNE 100 LEADER RESPONDS TO 90+ COMPLAINTS WITHIN 24 HOURS

Gain real-world insight on how a CX innovator with 20,000+ frontline employees responds to negative customer feedback.

CLOSED-LOOP ALERTS TO RESOLVE NEGATIVE INTERACTIONS

Set up instant alerts to notify you of negative survey responses and resolve customer unhappiness quickly.

INCREASE THE CONSISTENCY OF EMPLOYEE EXPERIENCE PERFORMANCE

Learn how to use eTouchPoint to ensure that your frontline team embodies your brand promise with every customer contact.

OPTIMIZE CUSTOMER EXPERIENCE AT EVERY TOUCHPOINT

Get details on how eTouchPoint software solutions can take your CX program to the next level.

CX BEST PRACTICES FROM FORTUNE 500 COMMUNICATIONS PROVIDERS

Learn how top-name brands have revitalized their CX practices to improve customer loyalty.

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3 Strategies to Keep a Human Focus in Customer Experience Jul 17, 2017 Never forget the power of a human touch. read more

Why Closed Loop Alerting is a Must for Every Brand Jul 17, 2017 The secret to preventing customer defections. read more

Fortune 500 leaders know us as a flexible and knowledgeable business partner. They cite our passion for exceptional service, deep expertise, and innovative approaches as key reasons they rely on us—year after year. Plus, we assign a dedicated account management team to each client engagement. That means your CX program gains multiple CX experts who understand your needs and can adapt eTouchPoint to achieve your goals.

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