Increase the Consistency of Employee Experience Performance

Increase the Consistency of Employee Experience Performance

Learn how to use eTouchPoint to ensure that your frontline team embodies your brand promise with every customer contact.

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Author: Connie Harrington

Connie is a content strategist and serves as managing editor of the eTouchPoint blog. Possessing 15+ years of international experience across five continents, her focus areas include: customer experience management, customer contact management, communications planning, content marketing, email marketing, and employee engagement. Previously, she held marketing and communications leadership positions at CGI, Mindwrap, and TEOCO. She earned a B.A., cum laude, from the College of William and Mary in Virginia.

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Posted on

March 6, 2018