In our last post, we outlined industry forces compelling companies to adopt a closed loop alerting process to manage dissatisfied customers. We also provided an overview of our four-phase CLA maturity model. This post provides more insight on each phase—so that...
This post is part one of a two-part series on closed loop alerting (CLA) maturity. Now that 2016 is underway, many companies have embarked on a new set of annual strategic goals. And for many, CX is a top-of-mind issue. In fact, Gartner has projected that almost 90%...
