Largest Independent Medical Oncology Practice in the United States Expands eTouchPoint Initiative to Measure Satisfaction of All Patients:
Patient satisfaction is a key differentiator among independent medical oncology practices, and maintaining a consistent patient experience across a network of clinics and service providers can be challenging. eTouchPoint is used by the largest independent medical oncology practice in the U.S. to survey new and existing patients after their visits to identify patient concerns and to improve patient service. Since the start of the program, the client has seen improvements in several patient experience metrics, ranging from overall patient satisfaction to operational and service categories.
