eTouchPoint Releases Enhancements to Data Search and Filtering: Â
Our latest release has a variety of new features including new report views, new features for closed loop alerting, and tools for find locating key customer experience data points in eTouchPoint. Â This release adds the following enhancements to the product: Action Alerts Module for Closed Loop Alerting
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- Advanced filtering of customer alerts by employee name, customer information, alert type, and follow-up status.
- Searching for customer alerts by customer response, demographic, billing, and other CRM data points
- Tracking for closed loop alerting status and notes changes
- Expanding the data that is exportable from eTouchPoint
- New report views for tracking compliance and closed loop alerting activities
Customer verbatims Module
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- Filtering customer verbatims by employee, contact information, and overall sentiment.
- Searching for customer verbatims by customer response or demographic, billing, and CRM data points
Dashboard and Drivers
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- Viewing customer response or demographic, billing, and CRM data points when looking at customer verbatims on the Dashboard.
- View top / bottom performers by any level in the organizational hierarchy under Drivers Performers.