CX White Paper
How to Increase the Consistency of Employee Experience Compliance
Ensure that frontline employees embody your brand message and values in every interaction
Your customer-facing team is the face of your organization to the outside world. Do you have confidence that your frontline employees are treating customers consistently and serving as true brand ambassadors?
Today, your customers have unprecedented access to information and can spread perceptions of your brand with ease online. You may be collecting survey insights routinely–but there’s much more you can do to guarantee high-quality interactions.
Our white paper “How to Increase the Consistency of Employee Experience Compliance” provides expert insights to increase the performance and accountability of your frontline team. Learn how to:
Collect real-time customer insights via multi-channel surveys
Capture and analyze voice of the customer (VoC) feedback
Assess customer experience (CX) across multiple operational layers–from individual employees to organization-wide