CX Infographic

How Should You Survey Customers?

Choose the Right Survey Approach to Gain the Most Feedback

Your customers receive frequent feedback requests from companies. How can you make your survey invitations stand out?

At eTouchPoint, we have more than two decades of experience helping companies design the perfect CX feedback gathering programs to attain the highest response rates. We can help you secure feedback across multiple channels–email, IVR, web, SMS, and kiosks.

Our infographic “How Should You Survey Customers?” details a proven approach to win customers’ attention–and get them to respond to your surveys. Learn how to:

  • Identify the best survey method based on how customers’ connect with you

  • Schedule surveys to gain the best response rates

  • Understand typical response rates for popular feedback gathering channels

Download today for practical tips for a high-impact CX survey program.

Click here to download.


We can help you design exceptional experiences that help you win and keep customers.

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