stock-photo-female-human-and-robot-s-handshake-as-a-symbol-of-connection-between-people-and-artificial-221098144_small
stock-photo-business-button-icon-hours-service-web-sign-291342710_small
stock-photo-business-button-icon-hours-service-web-sign-291342710_small300
photo-1433208406127-d9e1a0a1f1aa_small
stock-photo-abstract-holiday-background-with-fireworks-and-stars-238500856_banner
stock-photo-success-concept-related-words-in-tag-cloud-isolated-on-white-background-92293894_small
etp-multi-channel
Orange Balloon
CEX Platform
stock-photo-business-man-pointing-to-transparent-board-with-text-do-you-know-your-customers-216328795_smallv5
mobile-lockup_small
stock-vector–d-business-growth-bar-graph-82128148_small
stock-photo-man-playing-chess-234929116_small
2015-09-10_10-47-35 Negative Comment
stock-photo-quality-management-on-the-mechanism-of-metal-gears-261714155_small
Decrease arrows
mac-glasses_banner
bldg_rect
circle stairs_sm-cir
Office bldg_sm-cir
bag-and-hands_sm-cir
stock-photo-silhouette-of-cropped-shot-of-a-young-man-working-from-home-using-smart-phone-and-notebook-computer-268450493
devices-233909791
tablet_survey_sm-Circle
26463661-online-customer-service-satisfaction-survey-on-a-mobile-phone
ManWithLaptopOutside_sm-circle
business hand clicking customer feedback on touch screen
business hand pushing customer feedback on a touch screen interface
30365863-convenience-vs-quality-words-on-a-matrix-showing-best-choice-of-service-is-one-that-is-responsive-an
library_sm-cir
unsplash-kitsune-3_sm-cir3
shutterstock_318387152_small1
stock-photo-computer-screen-isolated-on-a-white-background-226521937
stock-photo-conceptual-d-render-image-with-depth-of-field-blur-effect-compass-needle-pointing-the-green-word-162848774_small
stock-photo-elderly-irate-man-talking-phone-with-the-client-307947038
stock-photo-enterprise-resource-management-text-illustration-with-social-icons-and-tablet-computer-and-mobile-200950088
stock-photo-female-human-and-robot-s-handshake-as-a-symbol-of-connection-between-people-and-artificial-221098144_small
stock-photo-happy-kids-silhouettes-having-fun-on-meadow-at-sunset-celebrating-summer-153833396
stock-photo-happy-winners-reaching-life-goal-success-people-at-summit-business-achievement-concept-two-253052413_small
stock-photo-the-clock-and-timestamp-without-numbers-isolated-render-on-a-white-background-122602708
stock-vector-vector-modern-concept-light-bulb-with-circuit-board-310438007
stock-vector-vector-modern-idea-icon-background-business-design-310177550
41963538-quality-evaluation-concept-on-blackboard_circle_sm
mobile-lockup (1)
mobile-lockup_small
stock-vector-restructuring-the-company-to-better-face-the-present-reality-160719833_small
2015-09-10_10-47-35 Negative Comment
2015-09-10_10-47-35 Positive Comment
2015-09-10_13-30-16 Alert response
eTP Neg Sentiment categories
eTP Sentiment capture
eTP Sentiment categories
eTP-dashboard-monitor-transp=1251-1094arent
eTP-dashboard-tablet-hands-transparent967-768
eTP-monitor-transparent-600-525
eTP-tablet-transparent-no-hands
etp
etp-small
2015-09-16_23-33-21
Orange-Windows
Firework-400-300
Coffee-Cup-Blurry-People
Library-Blue-Windows-Crop
%
Website Redesign
Day Turnaround
Amazing Result
The Challenge
No doubt about it: listening to customers should be your #1 priority. How do you capture their attention in a fast-paced world? You need IVR, SMS, and email/web survey options, along with combined approaches. Make it effortless for customers to offer feedback — at any time, from any device.
Our Solution
eTouchPoint features the most advanced feedback collection platform in the industry. You can collect customer input via the most popular channels: IVR, SMS, and web. With eTouchPoint, you can solicit contact preferences and use them. The return? Higher survey response rates and happier customers.
Response Rates
The familiar mandate "know thy customer" is more true today than ever. With eTouchPoint, you can ask customer how they want you to contact them--and follow their preferences when reaching out. This approach lets you show customers you value their input, while boosting your survey response rates. A true win-win.
SMS. IVR. Web.
Most advanced collection platform
Your customers engage with you in multiple ways--and expect the same from you. If you are still using one channel for customer surveys, you are missing out on major opportunities to listen to your customers. eTouchPoint give you multi-channel contact for higher survey response rates. With our solution, you can engage customers via SMS, IVR, web and/or combined approaches. You envision it. We can do it.
TouchPoints:
Online? CSR call? Field visit?
In today's world, a single customer transaction can require multiple interactions with your company. You need a comprehensive approach to assess every touchpoint: field service visits, a call with CSRs, online purchases, or any type of interaction. With eTouchPoint, you can monitor the quality of every interaction and foster consistent, customer-centric experiences.
Advanced features
Securing meaningful feedback from as many customers as possible requires forethought and follow-up. eTouchPoint has built-in features, such automated re-trys, email reminders, and voicemail detection, which empower you to reach more customers. You can also easily adapt your feedback approaches to create “always on” surveys, time-limited campaigns, and more.
Multi-channel surveys
assess performance of
100,000+ CSRs
Trusted. Service-Obsessed. Smart.
Fortune 500 leaders know us as a flexible and knowledgeable business partner. They cite our passion for exceptional service, deep expertise, and innovative approaches as key reasons they rely on us—year after year.
Plus, we assign a dedicated account manager to each customer engagement. That means you gain a CEX expert who understands your needs and can adapt eTouchPoint to achieve your goals.
The results were amazing!
A national financial services powerhouse had 100,000+ CSRs distributed across local branches and regional contact centers. We devised a multi-channel survey collection strategy to gain vital customer input on every CSR and every location.
The industry leader gained deep insight on customer sentiment and took strategic steps to cut customer churn. The result: improved customer experiences across the company’s entire service footprint.