Optimize Customer Experience at Every Touchpoint
Gain actionable feedback, resolve negative customer issues, and stay on top of sentiment trends
Smart companies know that the customer experience (CX) is the sum of every interaction. You need tools and processes to measure every encounter a customer has with your brand to gain perspective on the complete customer journey.
Success in CX requires a strong feedback gathering solution, alerting to resolve negative customer experiences, and reporting. Together, these resources can help you form strong bonds with each customer–while keeping a pulse on overall customer sentiment about your brand
Our CX process guide “Optimize the Customer Experience at Every Touchpoint” outlines the core components you need to build a world-class CX program, including:
Customer experience and employee feedback management
Flexible survey and data collection
Hierarchical reporting and closed-loop alerting