CX Case Study
Leading Natural Gas Utility Revises CX Program
CX Innovation in An Era of Unprecedented Change
Customer Experience (CX) hasn’t always been a top concern of power and utility companies. However, increasing competition and heightening customer expectations are causing industry players to pay close attention to CX.
One eTouchPoint client–a forward-thinking natural gas provider–embraced the importance of CX. The company adopted a more dynamic CX feedback gathering process that gave them real-time insights into customer perceptions.
Our case study Leading Natural Gas Utility Revitalizes CX Program explains how the company set its sights on becoming a CX leader in its industry. Learn how the company used eTouchPoint software to:
Shrink its CX feedback analysis process from months to days
Increase its survey response rates and ability to act on customer feedback
Gain deep insights into customer perceptions with industry-standard and open-ended questions
Download today to learn more about this successful CX program.