eTouchPoint Helps Financial Service Provider Uncover and Address Pricing Model Issues

Customer surveys are an effective way to collect feedback and gauge satisfaction, but closed-ended surveys alone don’t tell the whole story. eTouchPoint helped a leading Fortune 500 financial services company uncover insights hidden in hundreds of thousands of freeform customer comments.

eTouchPoint Case Study

<Find out how a household-name brand with 100,000+ CSRs implemented a national CEX program with text analytics, closed loop alerting, and industry-leading software.



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