Featured Resources

TEST 1

TEST 1 for Sales Engine integration.

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TEST 2

TEST 2 for Sales Engine integration.

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TEST 3

TEST 3 for Sales Engine integration.

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THE TOP 5 BARRIERS TO SUCCESS IN CUSTOMER EXPERIENCE

Learn about common CX challenges companies face and how to overcome them to build a world-class CX program.

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eTP HELPS FINANCIAL FIRM IDENTIFY AND REMEDY PRICING MODEL ISSUES

Find out how one industry leader engaged employees in its CX program to deliver improved experiences.

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eTOUCHPOINT DATA COLLECTION OVERVIEW

Learn how to use popular feedback gathering methods to boost survey response rates and gain customer insight.

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TURN UNHAPPY CUSTOMERS INTO BRAND LOYALISTS

Gain insight on how today’s leaders are retaining customers at-risk of churning with closed-loop alerts.

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INSURANCE: CUSTOMER EXPERIENCE MANAGEMENT CASE STUDY

Learn how a top-name insurance company revamped its customer experience program with eTouchPoint.

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CLOSED-LOOP ALERTS TO RESOLVE NEGATIVE INTERACTIONS

Set up instant alerts to notify you of negative survey responses and resolve customer unhappiness quickly.

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INCREASE THE CONSISTENCY OF EMPLOYEE EXPERIENCE PERFORMANCE

Learn how to use eTouchPoint to ensure that your frontline team embodies your brand promise with every customer contact.

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CX BEST PRACTICES FROM FORTUNE 500 COMMUNICATIONS PROVIDERS

Learn how top-name brands have revitalized their CX practices to improve customer loyalty.

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OPTIMIZE CUSTOMER EXPERIENCE AT EVERY TOUCHPOINT

Get details on how eTouchPoint software solutions can take your CX program to the next level.

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Customer Experience Management Best Practices from Fortune 500 Communications Providers

Fortune-500-Comms-Best-Practices-150-158

BEST PRACTICES

Learn how top-name brands have revitalized their CX practices to improve customer loyalty.

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Closed-Loop Alerts to Resolve Negative Employee-Customer Interactions

Closed-Loop Alerting.

SOLUTION OVERVIEW

Set up alerts to notify you of negative survey responses and resolve customer unhappiness.

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