CX White Paper
CX in 2020: 5 Trends Shaping the Future of Listening to Your Customers
Insights on SMS, hybrid approaches, customer preferences–and more
Today, companies know they must compete on customer experience. Still, far too many rely on a single method to gather feedback from customers.
Companies need a more dynamic approach. Our white paper “CX in 2020: 5 Trends Shaping the Future of Listening to Your Customers” helps you prioritize CX investments today–and prepare for the future.
You will learn:
How CX innovators collect and act on feedback
Why SMS surveys are a must-have for every company
Why CX feedback should influence decision-making