Closed-Loop Alerts to Resolve Negative Employee-Customer Interactions

Closed-Loop Alerting refers to the practice of following-up with dissatisfied customers to identify the reasons for their dissatisfaction and using that information to “close the loop” with the customer as well as the employee that was responsible for the dissatisfaction. The primary goal of this process is to respond to and resolve customer concerns in a proactive and timely manner.

eTouchPoint Best Practices

<Set up instant alerts to notify you of negative survey responses and resolve customer unhappiness before it escalates.


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