CX White Paper

Why Closed-Loop Alerting is a Must for Every Brand

How to rebuild trust with unhappy customers

Your customers can access information about your competitors at any time–day or night. That’s why a single subpar experience creates a huge risk of customer defection.

In fact, one consumer survey found nearly 70% of customers stopped doing business with a company after just one poor interaction. You need tools to identify dissatisfied customers–and to resolve their concerns quickly.

Our white paper “Why Closed-Loop Alerting is a Must for Every Brand” provides an overview of one of the most vital customer experience (CX) practices you can adopt. You will learn:

• Essential facts about closed-loop alerting–and its value

• Tips to spot unhappy customers and strengthen employee engagement in your CX processes

• Emerging trends in closed-loop alerting that can help you stand out as a CX leader