CX White Paper

5 Steps to Halt Customer Defections

Turn around relationships with unhappy customers–before they defect to your competitors

Today’s customers have huge expectations. They are informed and empowered–and have grown accustomed to high levels of service every time they engage with any company.

In fact, nearly 90% of customers stopped doing business with a company after a single poor service experience, according to one survey. 

Our white paper “Turn Unhappy Customers into Brand Loyalists” explains 5 proven strategies you can use to win back at-risk customers. Learn how to:

• Identify unhappy customers

• Engage managers in customer follow-ups

• Rebuild trust–and turn complaining customers into vocal brand champions