Employee Sentiment Feedback

Your company’s employees have the biggest impact on your bottom-line, the reputation of your brand, and the satisfaction of your customers.  Shouldn’t you know what they are thinking?

Continuous improvement is the foundation for creating a culture of service excellence within a company.  Studies have shown that employees who receive ongoing feedback are higher performing and more satisfied in their jobs.  By listening to employees, companies can be more responsive to the needs of customers; learn ways to improve their processes; keep employees engaged; and reduce the costs of employee turnover.

Increase Employee Satisfaction & Engagement With eTouchPoint

With eTouchPoint, your company can survey employees in a format that is most convenient, including Interactive Voice Response (IVR), Online Surveys, or SMS / Mobile text messaging.  Survey results are summarized to provide managers with meaningful feedback on ways to improve company processes and culture to help employees feel more engaged.

Move The Needle With eTouchPoint!

eTouchPoint clients have gained greater insight into the experiences of their employees.  As a result, they have been able to develop employee feedback programs that have:

  • Increased employee loyalty and engagement.
  • Improved understanding of issues and concerns impacting company culture.
  • Enhanced employee performance and effectiveness in resolving customer issues.
  • Created increased customer loyalty through positive employee interactions.