Implementation Support & Training

eTouchPoint is committed to helping companies accomplish their goals of developing and managing an enterprise feedback strategy. While every client engagement has its unique needs and challenges, eTouchPoint has developed a comprehensive implementation methodology to ensure that the EFM program is designed to meet stakeholder objectives and our software is configured accurately, quickly, and on-time.

For every initiative, eTouchPoint provides dedicated program management support to ensure a smooth deployment process. Our role during the design and implementation process typically covers project management / scheduling, meeting facilitation, vendor management, and milestone tracking to ensure an initiative is deployed on time, within budget, and with high quality.

In addition, successful implementation of eTouchPoint is dependent upon adoption and indoctrination of the EFM practice into the company’s culture by stakeholders, managers, and employees. All too often strategic initiatives fail because they are not fully embraced by those in the trenches. eTouchPoint provides customized training on the EFM/CEM program and our applications, as well as ongoing support on how to interpret feedback data for optimal results. Our goal is to create a culture of continuous improvement that positively influences behavior while promoting learning across the enterprise.