Product Data Sheets

eTouchPoint Features & Benefits

eTouchPoint is an Enterprise Feedback Management (EFM) system that is cost-effective, highly configurable, and easy to use. It is offered as a Software as a Service (SaaS) platform, so there is no hardware or software to install. eTouchPoint can be implemented quickly, so that you can begin seeing the benefits within weeks (not months). [...]

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eTouchPoint Hierarchical & Brand-Level Reporting

Continuously and cost-effectively monitor, manage, and improve the performance of your company to optimize your customers’ experiences at every touch point. [...]

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Interactive Voice Response (IVR) Data Collection

Proactively and cost-effectively reach out to customers in a consistent, professional, and personalized manner using Interactive Voice Response (IVR) technology. [...]

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Online Survey Data Collection

Powerful, easy-to-use survey functionality that enables you to create, manage, deploy, and dynamically manipulate surveys in a multitude of ways. [...]

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