IVR, Online Survey, & SMS / Mobile Data Collection

Overview

eTouchPoint provides clients with a unique and comprehensive approach to collecting feedback using Interactive Voice Response (IVR), Online Surveys, and SMS / Mobile text messaging. Clients select from this spectrum of options based on the specific needs of a program. Each platform offers virtually unlimited capacity and can scale to meet the needs of one-time marketing campaigns for select customer segments to “always-on” programs that collect thousands of feedback points each day.

eTouchPoint has designed our solutions and approach to maximize response rates while providing a positive user experience. Regardless of the data collection method utilized, feedback results are consolidated into a centralized data warehouse for analysis and reporting.

Data Collection Features & Benefits