Products

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eTouchPoint provides innovative products that enable brands of all sizes to collect and act on feedback from customers, employees, and partners. The integrated suite of products includes:

• Hierarchical & Brand-level Reporting
• IVR, Online Survey, & SMS / Mobile Data Collection
• Proactive Alerting
• Intelligent Coaching

Our product offering is specifically designed to support a variety of Enterprise Feedback needs, from large Customer Experience Management (CEM) programs for field, retail, and call center operations to recurring or periodic Feedback programs for brand research or employee engagement. eTouchPoint possesses the technology and EFM expertise to facilitate powerful feedback programs that offer actionable insights to corporate stakeholders, field personnel, and frontline employees.

How eTouchPoint Works

1. Interaction – Using advanced data collection technologies, including Interactive Voice Response (IVR), Online Survey, and SMS / Mobile text messaging, eTouchPoint automates the collection of customer feedback on individual employees or locations.
2. Feedback – The eTouchPoint application scores individual employees or locations and benchmarks their performance against company and peer averages.
3. Analysis – The eTouchPoint Reporting module generates reports and real-time alerts for employees, regions, and organizations. These reports are generated daily, with summary reports processed for each week, month, quarter, and year.
4. Action – The eTouchPoint Coaching module issues customized performance improvement strategies and interactive training content for employees and managers.
5. Results – Using eTouchPoint’s innovative solution, companies can proactively track and manage frontline employee performance while continually coaching employees to ensure superior performance across any service organization.