eTouchPoint was built specifically to help companies optimize their customer experience strategies to create satisfied, loyal customers. It is one of the world’s only "Smart" solutions that identifies areas for improvement and provides customized coaching solutions to improve employee performance. eTouchPoint is unique, offering market-leading features that include:
Web-based, Customizable Reporting
Interactive Coaching and Training Tools
Data Collection using IVR, SMS, or the Internet
Real-time Alerting for Customer Recovery
Fully Web-hosted, No Hardware or Software to Install
1. Using advanced data collection technologies, including IVR, Web, and SMS, eTouchPoint automates the collection of customer feedback on individual employees or locations.
2. The eTouchPoint application scores individual employees or locations and benchmarks their performance against company and peer averages.
3. The eTouchPoint Reporting module generates reports and real-time alerts for employees, regions, and organizations. These reports are generated daily, with summary reports processed for each week, month, quarter, and year.
4. The eTouchPoint Coaching module issues customized performance improvement strategies and interactive training content for employees and managers.
Using eTouchPoint's innovative solution, companies can proactively track and manage "frontline" employee performance while continually coaching employees to ensure superior performance across any service organization.
Industry Solutions
Select your industry from the list below to see what eTouchPoint can do for your company:
